Our Ride Accessibility Program (RAP) matches the individual abilities of our guests to the requirements of each ride. RAP is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the ride manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others.

In order to ride the attractions, guests must be able to:

• Maintain the proper riding position throughout the ride (e.g. brace themselves upright in their seat, keeping their head upright and their back against the seatback, maintain postural control while seated in a tube or raft)
• Use the restraint device properly
• Be able to hold on tight
• Keep their hands, arms, legs, and feet down and inside the attraction at all times
• Demonstrate a willingness and ability to comply with verbal and written rider requirements

Accessibility Guide (PDF)

Due to the dynamics and certain characteristics of the rides, oxygen tanks are only permitted on the bench seats of the Sunny Day Carousel and no other rides or attractions. Oxygen tanks are permitted in theaters, restaurants, gift shops, and other enclosed facilities.

Guests with a full arm cast, certain types of forearm casts, full leg cast, braced arm cast, or braces between the legs may be restricted from riding certain rides.

Guests with walking boots and knee braces will be able to ride as long as the boot or brace fits comfortably into the ride unit.

Guests should refer to the Ride Information section of the Ride Accessibility Guide or The Welcome Center to determine their specific ability to ride any ride.

Guests with any type of prosthesis should ensure it is properly secured before riding any ride. Guests should refer to the Ride Information section of the Ride Accessibility Guide or The Welcome Center to determine their specific ability to ride any ride.

Expectant mothers are permitted to enjoy the following attractions: The Sunny Day Carousel, Mini-Monster Clubhouse, Elmo's Surf 'n' Slide, The Count's Splash Castle, Big Bird's Rambling River, and Bert & Ernie's Splashy Shores. Expectant mothers may also enjoy all of our daily shows and our Sesame Street Party Parade.

The Special Access Pass is an accommodation designed for guests with physical impairments and/or cognitive disorders to provide equal access to our rides and attractions. Our Special Access Pass gives priority boarding on select rides and attractions to guests who are unable to stand in line because of their physical impairments and/or cognitive disorders.

Guests who qualify will be issued a wristband and a Special Access Pass to be used for priority boarding on up to 6 dry rides and up to 3 water attractions.

The Special Access Pass can only be used on dry rides and water rides; it is not valid for character meet and greets, photos at Photos with Elmo and Friends, character shows, the parade, merchandise lines, culinary lines, and any other in-park attractions.

Guests using the Special Access Pass should proceed to the Abby’s Magic Queue entrance of the respective attraction and inform the ride operator they wish to ride. Guests will need to show their wristband and present their Special Access Pass to the ride operator. Please note that ride operators may not be able to speak with guests until the ride has come to a complete stop. Guests may be asked to wait 1-2 ride cycles prior to boarding.

Please note: Guests using a wheelchair who are able to safely enjoy Super Grover’s Vapor Trail or Oscar’s Wacky Taxi (based on their Ride Accessibility Sheet) should proceed to the coaster exit to enter these attractions.

To use the Special Access Pass on water rides, guests should proceed to the Abby’s Magic Queue entrance of the respective attraction and inform the ride operator that they wish to ride. Guests will need to show the ride operator their wristband.

Please note: To use the Special Access Pass on Big Bird’s Rambling River, guests should proceed to the attraction exit. 

The Special Access Pass provides guests with priority boarding up to six times on any of the dry rides at Sesame Place Philadelphia. Guests may choose if they want to utilize the Special Access Pass to ride six different rides or if they would prefer to ride the same ride multiple times for a total of six rides. Guests can ride the same ride a maximum of two times in a row. For additional rides, guests must exit and reenter the ride queue.

Special Access provides guests with priority boarding to water attractions up to three times. Guests may choose if they want to utilize the Special Access to ride three different rides or if they would prefer to ride the same ride multiple times for a total of three rides. Water attractions include: Elmo's Surf 'n' Slide, Rosita's Seaside Slides, and Big Bird's Rambling River.

The maximum party size is four: the guest with disabilities or special needs and up to (3) riding companions will be allowed to access attractions using the Special Access Pass. Additional party members over (4) total guests must use the standard ride entrance. The guest issued the Special Access Pass must ride in order for their riding companions to access the attraction through the Special Access entrance.

Guest Relations is located to the left of Sesame Place Philadelphia front gate entrance by the ticket kiosks. Guests should visit Guest Relations for assistance with Season Passes and ticket upgrades.

For general park information and guest services, please visit The Welcome Center, located just inside of the front gate on the left-hand side. Guest services at The Welcome Center include:

• Enrollment in our Ride Accessibility Program

• Assistance with Season Passes

• Lost and Found inquiries

Sesame Place Philadelphia First Aid station is located in the center of the park, and its entrance is located next to Oscar's Garage. This office is staffed by Registered Nurses and Emergency Medical Technicians. Ambassadors throughout the park are able to call for assistance upon request. 

Service animals are welcome at Sesame Place Philadelphia. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her special need.

Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their assistance animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests, you will be asked to leave the premises. All service animals must be housebroken. For additional information on service animals, please reference our Accessibility Guide.

Download Accessibility Guide (PDF)

The Family Care Center is located in the center of our park next to The Sunny Day Carousel. The Family Care Center has four private nursing areas, bottle warmers, and changing stations. The Family Care Center is also home to Lost Parents. Children who are separated from their families during their visit will be able to wait in a supervised, indoor area until a parent or supervising adult is able to meet them. Lost child announcements are made in the park when a child is brought to The Family Care Center. Identification wristbands for children are available at The Family Care Center.

Adult changing tables are located in the restrooms across from Big Bird's Burger & Bites.

Baby changing stations are located in each restroom facility.

Bottle warmers are available at The Family Care Center.

Sesame Place Philadelphia offers a Child Swap program on select Dry Attractions. This program is helpful when one adult wants to ride with more than one child, but the ride does not allow the entire party to ride at the same time. Once at the front of the line, the adult can ride with one child while the other waits with a non-rider. Once the ride is complete, the children switch spots and the adult can ride with the other child without having to wait in line again. Please note that Sesame Place Philadelphia Ambassadors may not supervise children or ride with a child as part of the child swap program. A child swap must be done by a member of the party to allow the children to ride. Child Swap is not available on our Water Attractions.

Large double stroller with seat belts and canopy that hold two children are available for rent.

Rent a Stroller > 

Accessible parking spaces are available in our Preferred Parking Lot starting at $30. Spaces are limited and often sell out, so we recommend you arrive early. Vehicles should display an accessible parking permit to the tollbooth employee. A wheelchair or an electric wheelchair can be arranged to be brought to your vehicle based upon availability by notifying a parking attendant upon your arrival.

Wheelchairs and Electronic Scooters (Electronic Convenience Vehicles or ECVs) may be rented at Stroller Rental inside the park near locker location. Wheelchairs and ECV’s are rented on a “first-come, first serve” basis.

Reserve Now >

Sesame Place Philadelphia does not permit the use of two-wheeled, self-balancing electric vehicles, including Segways.

There is special seating for guests in wheelchairs to view the parade. The area is located adjacent to the Men’s Restroom by Big Bird's Rambling River. Please arrive at least 20 minutes early.

All restrooms are accessible to guests using wheelchairs.

All restaurants are wheelchair accessible and offer accessible seating options.

Elmo’s Pizza Kitchen is a fast, casual indoor restaurant. Guests order at the register and then pick their food up to take to their table. Elmo’s Pizza Kitchen has two floors of seating available. The second floor may be accessed by stairway or elevator. Strollers are not permitted, however the restaurant is wheelchair accessible.

Big Bird’s Burger & Bites is a fast, casual indoor restaurant. Guests order at the register and then pick their food up to take to their table. Seating is only available upstairs and the second floor may be accessed by stairway or elevator. Stollers are not permitted, however the restaurant is wheelchair accessible.

Rosita’s Cocina features cafeteria-style dining with an outdoor seating area. Rosita’s Cocina is wheelchair accessible.

Abby’s Backyard BBQ is an outdoor table style restaurant. Guests will be able to order food through a QR code at their table and the food will be delivered to them. Abby’s Backyard BBQ is wheelchair accessible.

Learn More >

All gift shops are wheelchair accessible. Please ask any ambassador for assistance. 'Package Pick-up', available at all gift shops, provides guests the opportunity to shop throughout Sesame Place and have their purchases sent to Package Pickup, located at Sesame Souvenirs, for pick-up later in the day.

Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride. The Ride Accessibility Program is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the ride manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others.

Download Ride Accessibility Guide >

Our Ride Accessibility Guide provides an overview of services and facilities available for guests with special needs who are visiting Sesame Place Philadelphia. We are committed to providing a safe and enjoyable environment to all guests.

The IBCCES Sensory Guide provides insight on how a child with sensory processing issues may be affected by each sense for rides and attractions at Sesame Place Philadelphia.

Download Sesame Place Sensory Guide >

Guests in need of some quiet time and relief from sensory stimulation can utilize our Low Sensory Room near Big Bird's Rambling River. This room has adjustable lighting and comfortable seating area for guests to take a break. The Low Sensory Room is locked to ensure privacy for our guests. Guests who would like to use the Low Sensory Room can visit the Welcome Center to receive the code needed to enter.

Guests in need of a more quiet location in the park are encouraged to visit the area behind the Sesame Street Neighborhood as well as the area under Elmo's Surf 'n' Slide, near Little Bird's Bay. While these locations are not designated quiet areas, they are often less populated areas of the park.

Guests who want to enjoy the parade without direct character interaction such as "hugs" or "high fives" are encouraged to sit closest to where our parade begins and/or several rows back from the parade viewing line.

Sesame Place is pleased to provide several options for our guests who may be deaf, hearing impaired, or require additional assistance for communications disabilities.

Qualified American Sign Language (ASL) interpreters are available upon request. We kindly ask that you request this service at least 14 business days prior to your visit.

Please contact us by calling 215-741-5310 or by emailing [email protected] with “ASL Interpreter Request” as the subject.

Other auxiliary aids are available, such as show scripts for select shows and can be obtained at the Welcome Center.

If you need assistance during your visit, we can provide park guidance. We encourage you to request this service at least 14 business days prior to your visit. Please contact us by calling 215-741-5310 or by emailing [email protected].

Every effort will be made to provide guidance with less than two (2) weeks’ notice, depending on the availability of Ambassadors. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two (2) hours of your visit.

Guests who are blind or have limited/low vision must have someone (either a companion or Ambassador) read the ride instructions prior to boarding.