Health and Safety FAQs

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What are you doing in response to recent Order by Pennsylvania Department of Health?

Sesame Place remains committed to the health and safety of our guests and team members. We continue to work diligently with local, state and federal health officials, government leaders, outside consultants and attraction industry leaders to consistently enhance and evolve our already strict health, safety and cleanliness standards. We are asking all guests wanting to visit our park to be aware of and to comply with these requirements including the recent Order by the Pennsylvania Department of Health.

Guests and team members are asked to be aware of, and comply with, the latest health and safety guidelines provided by government and health officials – including wearing CDC approved face coverings, practicing appropriate social distancing and adhering to travel and quarantine protocols such as those set forth in the November 17th Order of the Secretary of the Pennsylvania Department of Health.

Will I be required to wear a face covering?

We have worked diligently with state and local health officials, government leaders, medical and epidemiology experts, and attraction industry leaders to develop protocols and guidelines to safely reopen our park, including requirements for guests and team members to wear face coverings.

In Pennsylvania, face coverings are mandatory in all public spaces. Face coverings are required for guests age 2 and older while in the park except as stated here. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park. Face coverings are not allowed in the water (e.g., the water slides and all other water attractions in the park).

Guests who do not comply with the face covering policy as stated above will not be permitted to enter or remain in the park.

My child has a disability that prevents him/her from wearing a face covering. Will we be able to access the park?

In Pennsylvania, face coverings are mandatory in all public spaces. Face coverings are required for guests age 2 and older while in the park. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park. Face coverings are not allowed in the water (e.g., the water slides and all other water attractions in the park).

Out of an abundance of caution and safety for everyone in our park, if someone in your party is unable to wear a face covering, you will not be permitted to enter or remain in the park at this time.

What is considered an acceptable face covering?

Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our park. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group.

Can I bring my own face covering?

Yes. Guests are encouraged to bring their own face coverings and they will also be available for purchase at the park.

When am I allowed to take my face covering off?

In Pennsylvania, face coverings are mandatory in all public spaces. Face coverings are required for guests 2 and older while in the park. Guests are not required to wear them while eating and drinking. Face coverings are not allowed in the water (e.g., the lazy river, the wave pool, all water slides, and all other water attractions in the park).

Guests who do not comply with the face covering policy as stated above will not be permitted to enter or remain in the park.

What will happen if I have a high temperature?

If you are feeling sick or have a fever, please stay home. All guests and team members must have their temperatures screened upon arrival using the CDC temperature recommendation of 100.4 degrees Fahrenheit. For those who do not pass the temperature screening, they will be escorted to a second location for a retest. If their temperature is confirmed, they will be denied entry and we will gladly re-accommodate their visit for an alternate date. 

How do I buy tickets before visiting the park?

To help maintain physical distancing within our park, Sesame Place will require advance online reservations. More information about the reservation-based admission system will be available soon. Please check our website for more details.

Will park hours change?

For the latest park hours and scheduling information, please click here.

Can I still use cash at the park?

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

Will I have to wait to enter the park?

We anticipate that the arrival process will require more time as we implement the measures required to open our park safely. Please allow for more time when planning your visit and our staff will assist you upon arrival.

How are you handling capacity?

To help maintain physical distancing, our park will require advance online reservations and will observe capacity limitations for admittance. More information about the reservation-based admission system will be available soon. Please check our website for more details.

Will all the rides and attractions be open?

Many of your favorite rides and attractions will be open; however, certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements. For a list of temporary changes and attraction closures, please visit the attractions page on the website.

How long will these protocols be in place?

These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.