Health & Safety Commitments

Sesame Place is committed to the health and safety of our guests and ambassadors. We have worked diligently with state and local health officials, government leaders, outside consultants and attraction industry leaders to enhance our already strict health, safety and cleanliness standards. These protocols and guidelines will be modified based on evolving industry standards and methodologies, public health and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

 

We are excited to continue to provide our guests with fun, inspiring and memorable experiences, while addressing important health and safety needs during this time.

Overall Park Enhancements to Ensure Guest & Ambassador Safety

  • Mask

    Face Coverings

    In Pennsylvania, face coverings are mandatory in all public spaces. Face coverings are required for guests age 2 and older while in the park except as stated here. Guests are not required to wear them while eating and drinking. Face coverings are not allowed in the water (e.g. all water slides and water attractions in the park).

    Guests who do not comply with the face covering policy as stated above will not be permitted to enter or remain in the park.

    Face Coverings Required
    REQUIRED
    Mask must cover nose and mouth.
    Also must be secured under your chin.*
    Not Permitted Masks with exhalation valves
    Not Permitted
    Masks with exhalation valves
    Not Permitted Masks not secured with ear loops or around the head
    Not Permitted
    Masks not secured with ear loops or around the head
    Not Permitted Masks with mesh or holes of any kind
    Not Permitted
    Masks with mesh or holes of any kind
    Not Permitted Costume masks
    Not Permitted
    Costume masks
    *We recommend that face coverings be at least two-ply (consist of at least two layers).
  • Social Distancing

    Physical Distancing

    To promote proper physical distancing, we’ve installed signage and markings throughout our guest areas (including on the ground) to identify appropriate, six-foot physical distancing. Lounge chair seating will also be modified to maintain physical distancing. We also encourage contactless payments and have installed plexiglass in high-traffic or close-contact areas to maintain a physical barrier. While guests will still be able to see their favorite Sesame Street friends at the park, appropriate physical distancing will be required. Physical contact with the Sesame Street characters will not be allowed, however, guests are encouraged to greet their favorite furry friends with a friendly wave.

  • Sanitize

    Cleaning & Sanitation

    To protect the health and safety of our guests and ambassadors, we significantly increased both the frequency of cleaning for all key areas of the park (including ambassador spaces) and the number of hand sanitizer stations across the park, especially in high-contact areas.

  • Sick Policy

    Work & Sick Policies

    We require our ambassadors to stay home if they are feeling sick. We also require our ambassadors to follow the most current CDC guidance for self-isolation and symptom-free periods before returning to work.

  • Wash Hands

    COVID-19 Training

    Our ambassadors receive COVID-19 specific training to cover all new enhanced park operating procedures. The training includes the most current guidance from the CDC and other health advisors.

Specific Enhancements to Key Operational Areas

  • Guest Arrivals & Ticketing

    Enhanced cleaning protocols have been implemented at arrival areas and for high-contact surfaces. Spacing has also been increased for our touchless turnstiles enabling appropriate physical distancing.

  • Restaurants

    Restaurants across the parks will include arranged seating layouts to accommodate physical distancing. Tables and chairs will be sanitized with increased frequency, condiment and topping stations will be closed, utensils will be pre-packaged, and guests with refillable products will be provided single-use alternatives. In lieu of traditional menus, single-use paper menus will be used and additional grab-and-go and pre-packaged food offerings will be added. Buffet-style service areas will be adjusted or closed until further notice.

  • Retail Shops

    In our retail shops and queues, we’ve added markings for physical distancing and signage directing guests to defined entrances and exits. To minimize contact of items at checkout, bagging and wrapping materials will be given to customers.

  • Public Spaces

    Across the park and especially in high-contact areas, enhanced cleaning protocols have been implemented. This includes an increased number of hand sanitizer stations, areas with single-direction guest flow, modified seating in venues to maintain physical distancing and cleaning according to enhanced protocols. Lounge chair seating will also be modified to maintain physical distancing.

  • Rides & Attractions

    Queue lines for all rides have markings for physical distancing and modified seating arrangements to maintain physical distancing. We have hand sanitizer available at the entrance and exit of all rides and have increased the frequency of cleaning and sanitizing. Specific protocols have been implemented for water rides for guests and ambassadors and unless play areas meet distancing protocols, they will be temporarily closed. For a list of temporary changes and attraction closures, please visit the attractions page on the website.

  • Parade, Shows and Meet-and-Greets

    The Neighborhood Street Party Parade, Our Street is Sesame Street Show, and Elmo The Musical Show have been temporarily suspended in accordance with Pennsylvania Department of Health Guidelines. For more information on the parade, shows and character meet-and-greets, please visit the Shows & Parades page on the website.

  • Ambassador Facilities

    We have added signage regarding health and safety, increased hand sanitizer stations and increased the frequency of cleaning in ambassador areas. The same enhanced safety standards for guest-facing food and beverage areas have been applied in ambassador dining areas as well.

Sesame Street Health and Safety Resources

  • Sesame Street - Caring for Each Other

    Your friends on Sesame Street are here to support you during the COVID-19 health crisis. We know that these are stressful times, and families everywhere are creating a new sense of normalcy. So our site is filled with content you can use to spark playful learning, offer children comfort, and focus a bit on yourself, too.

    Learn More
  • Sesame Street & CNN Video – Face Masks and Hand Washing with Elmo

    Dr. Sanjay Gupta explains to Elmo why face masks and proper hand washing are helpful to stop the spread of coronavirus.

    Learn More
  • Sesame Street Video – Hooper’s Store Reopens

    Businesses and communities are starting to open up after being on “pause.” Children (and grown-ups) may be excited to return to favorite activities and places, but these things aren’t quite the same and everyone will need to do some things differently. This video can be a helpful tool as we return to familiar places and together, adjust to a new way of doing things while keeping everyone safe.

    Learn More
  • Sesame Street – Social Distancing

    6 is the magic number for social distancing! To keep everyone safe and healthy , stay 6 feet away from others when you’re out and about.

    Learn More
  • Sesame Street – All About Masks

    Our Sesame Street friends share the “do’s” and don’ts” of wearing a face mask to help keep others healthy!

    Learn More
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Frequently Asked Questions

Learn more about commonly asked questions related to safety.

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Guidelines are subject to change based on county guidelines.