General Information

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How do I purchase a Season Pass?

The best way to purchase a Season Pass is online here. You can also purchase a season pass by visiting Guest Relations at the park on any operating day or calling 215-702-ELMO.

How can I upgrade my one-day or two-day ticket to a Season Pass?

You can visit Guest Relations at the park to upgrade your ticket to a season pass. Upgrades are available only at the park. If you wish to pay in full for the upgrade to a Season Pass, the price of your ticket will be applied to price of the Season Pass and you pay the difference.

What do I need to do before my first visit?

After you purchase your Season Pass, you will receive an email containing a PDF of your Season Pass. You can print this out or display this on your phone to be scanned at the front gate and to receive your in-park discounts.

 

For future visits, we recommend accessing your barcodes from your mobile device. Login to the Season Pass Member website, click the "Account" tab and scroll down to view your barcodes. These barcodes can be used to enter the park and receive in-park discounts. Apple device users may also add them to their Apple Wallet.

 

If you wish to receive a wallet-size version of your Season Pass, please visit Guest Relations to have it printed.

How do I update my credit card payment information?

To update your payment information, please login to the Season Pass Member website with your username and password and click on “Account Page” to update your information.

What are blockout dates?

Blockout dates are dates when a pass is not valid for admission to the park. There are no blockout dates for season passes or free friend tickets during the 2020 operating season.

Can I buy one Silver Pass for the free parking and get Bronze Passes for the rest of my family?

If you only wish to take advantage of the free parking benefit, you only need one Silver Pass to receive free general parking at Sesame Place. However, in order for your family to take advantage of the many other great benefits of a Silver Pass including VIP Character Meet & Greets and Early Ride Time every member of your party must have the higher tiered Season Pass.

Is the Transferable Pass still available?

Yes, you may still add a Transferable Pass to your household. A Transferable Pass offers the flexibility to bring a different guest each time you visit. The Transferable Pass must be purchased in conjunction with a “Host” Season Pass. The “Host” Season Pass Member should have their name displayed on their own Season Pass as well as on the Transferable Season Pass.

2020 Season Pass Member Benefits

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How do I access my Season Pass Member benefits and special offers?

After you purchase a Season Pass, you will have immediate access to the Season Pass Member website. You can log into the website using your Season Pass Member barcode and zip code, or, by creating an account with a username and password. Once you are logged into your Season Pass account, you will be able to access discounted and free guest tickets, book a character dine or cabana and more with your Season Pass Member discount.

I purchased a 2020 Bronze Season Pass before July 16, what new season pass benefits and rewards am I receiving?

Your Bronze Season Pass has been upgraded with Silver benefits including no blockout dates through Jan. 3, 2021.

 

Here are the new benefits you can now find on your online account:

  • 50% off Two Guest Tickets (Valid at Sesame Place only. Reservations required)

 

Here are the new benefits you can now redeem at the self-serve kiosk located at the park:

  • $20 Sesame Place Cash (Expires 12/31/20)

 

Here are the new benefits you can now enjoy when you visit the park:

  • Free General Parking (Show your Pass and Benefits Upgrade Card at toll plaza)
  • 15% Off Dining and Shopping (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)
  • 15% Off Character Dining (Show your Pass and Benefits Upgrade Card at Guest Relations or Photos and Rentals. Discounts not available online.)
  • Exclusive Character Meet and Greets (Show your Pass and Benefits Upgrade Card)
  • Advanced Show Seating (Show your Pass and Benefits Upgrade Card)

I purchased a 2020 Silver Season Pass before July 16, what new season pass benefits and rewards am I receiving?

Your Silver Season Pass has been upgraded with Gold benefits through Jan. 3, 2021.

 

Here are the new benefits you can now find on your online account:

  • Two Free Guest Tickets (Valid at Sesame Place only. Reservations required. Expires 7/23/21.)
  • 50% off Two Guest Tickets (Valid at Sesame Place only. Reservations required)

 

Here are the new benefits you can now redeem at the self-serve kiosk located at the park:

  • $30 Sesame Place Cash (Expires 12/31/20)

 

Here are the new benefits you can now enjoy when you visit the park:

  • Free Preferred Parking (Show your Pass and Benefits Upgrade Card at toll plaza)
  • 20% Off Dining and Shopping (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)
  • 20% Off Character Dining (Show your Pass and Benefits Upgrade Card at Guest Relations or Photos and Rentals. Discounts not available online.)

I purchased a 2020 Gold Season Pass before July 16, what new season pass benefits and rewards am I receiving?

Your Gold Season Pass has been upgraded with Platinum benefits, including access to 11 SeaWorld Parks & Entertainment Parks, through Jan. 3, 2021.

 

Here are the new benefits you can now find on your online account:

  • One Additional Free Guest Ticket (Valid at Sesame Place only. Reservations required. Expires 7/23/21.)
  • 50% off Guest Tickets (Valid at Sesame Place only. Reservations required)

 

Here are the new benefits you can now redeem at the self-serve kiosk located at the park:

  • $40 Sesame Place Cash (Expires 12/31/20)

 

Here are the new benefits you can now enjoy when you visit the park:

  • 25% Off Dining and Shopping at Sesame Place (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)
  • 25% Off Character Dining (Show your Pass and Benefits Upgrade Card at Guest Relations or Photos and Rentals. Discounts not available online.)
  • 15% Off Dining and Shopping at 11 SeaWorld Parks & Entertainment Parks. (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)

I purchased a 2020 Platinum Season Pass before July 16, what new season pass benefits and rewards am I receiving?

Your Platinum Season Pass has been upgraded with additional benefits through Jan. 3, 2021.

 

Here are the new benefits you can now find on your online account:

  • Your originally issued Three Free Guest Tickets are now valid for admission at all 11 SeaWorld Parks & Entertainment Parks. Expires 1/3/2021.

 

Here are the new benefits you can now redeem at the self-serve kiosk located at the park:

  • $50 Sesame Place Cash (Expires 12/31/20)
  • One Free In-Park Photo

 

Here are the new benefits you can now enjoy when you visit the park:

  • 30% Off Dining and Shopping (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)
  • 30% Off Character Dining (Show your Pass and Benefits Upgrade Card at Guest Relations or Photos and Rentals. Discounts not available online.)

I purchased a 2020 Transferable Season Pass before July 16, what new season pass benefits and rewards am I receiving?

Your Transferable Season Pass has been upgraded with Gold benefits through Jan. 3, 2021.

 

Here are the new benefits you can now find on your online account:

  • Two Free Guest Tickets (Valid at Sesame Place only. Reservations required. Expires 7/23/21.)
  • 50% off up to Two Additional Guest Tickets (Valid at Sesame Place only. Reservations required)

 

Here are the new benefits you can now redeem at the self-serve kiosk located at the park:

  • $30 Sesame Place Cash (Expires 12/31/20)

 

Here are the new benefits you can now enjoy when you visit the park:

  • Free Preferred Parking (Show your Pass and Benefits Upgrade Card at toll plaza)
  • 20% Off Dining and Shopping (Show your Pass and Benefits Upgrade Card at restaurants and shops in-park. Discounts not available online.)
  • 20% Off Character Dining (Show your Pass and Benefits Upgrade Card at Guest Relations or Photos and Rentals. Discounts not available online.)

 

*To visit a park not previously included on your Pass, please redeem a single-day ticket online via the Pass Member dashboard. Then visit the park’s website to make a reservation. 

When do I get my new benefits and rewards?

You can access your complimentary rewards and benefits beginning 7/20/20.

My new season pass benefits and rewards includes upgrade parking benefits. How can I use them on my first visit?

To use your upgraded Season Pass parking benefits on your first visit, present your original/existing Season Pass at the toll booth. Your upgraded Season Pass Member tier benefits will be loaded to your account and accessible by scanning your original/existing season pass. During your first visit to the park you will need to print a Benefits Upgrade Card under the redeem option at the Quick Ticket Kiosks. The Benefits Upgrade Card must be presented during subsequent visits to redeem benefits and rewards including upgraded parking benefits.

How do I redeem my new season pass rewards and benefits in the park?

Visit the Quick Ticket Kiosk to print your Benefits Upgrade Card. You can redeem your new rewards and benefits in the park by presenting your Season Pass and Benefits Upgrade Card.

How do I redeem my new season pass rewards and benefits online?

Tier upgrades eligible for discounted and free guest tickets can access these benefits by logging on to their Season Pass account. All other rewards and benefits must be redeemed at the park.

How do I use my free friend tickets at other SeaWorld Entertainment Parks such as SeaWorld and Busch Gardens?

Platinum Pass Members, to visit a park not previously included on your Pass, please redeem a single-day ticket online via the Pass Member dashboard. Then visit the park’s website to make a reservation.

I want to upgrade my Bronze Season Pass to a Gold Season Pass. How can I do this?

You can upgrade to a Silver, Gold or Platinum Pass by paying the difference between the Pass you wish to purchase and what you paid for your Pass. Upgrades can be purchased by visiting Guest Relations.

I am a Platinum Pass Member and received a Free Photo as a new reward. How do I get this free photo at Sesame Place?

Visit a Quick Ticket Kiosk at the park to print your free photo ticket which you can redeem at Photos & Rentals.

2020 Season Pass Updates

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What are you doing for active 2020 Season Pass Members who purchased before July 16 and were not able to visit while the park was closed?

All active 2020 Season Passes purchased before July 16 will be automatically extended through the end of 2021 and will automatically receive complimentary membership tier upgrades for the remainder of the 2020 operating season (1/3/21). Additionally, these Season Pass Members will receive Sesame Place Cash, which can be used at select locations in the park to purchase food, beverages, merchandise, photos, and Cabanas through 12/31/20. To be eligible for the season pass extension, upgrades and Sesame Cash, 2020 Season Passes must be active as of 7/15/20.

 

If you are experiencing financial hardship, we offer a process to defer monthly payments. Active Pass Members who choose to defer payments or are not up to date with their payments may not be eligible for these rewards.

 

What are you doing for active 2020 Season Pass Members who purchased after July 16th?

If you purchased your 2020 Season Pass after July 16, 2020 and before August 20, 2020, it will automatically be extended through the end of 2021. 


If you are experiencing financial hardship, we offer a process to defer monthly payments. Active Pass Members who choose to defer payments or are not up to date with their payments may not be eligible for these rewards.

 

How do I get my Season Pass membership tier upgrade with new benefits and rewards?

Active 2020 Season Pass Members will be able to access their complimentary membership tier upgrades starting on July 20, 2020. Membership benefits and rewards can be accessed and redeemed at the following locations:

  • Online: Free and discounted guest tickets can be redeemed on the Season Pass Member Dashboard.
  • Self-serve Quick Ticket Kiosks: Before entering the park visit the Quick Ticket Kiosks to redeem your Benefit Upgrade Card which you will need to use in conjunction with your Season Pass to redeem your new benefits. You can also redeem your Sesame Cash and Free Photo (Platinum Pass Members only) at the Quick Ticket Kiosk.

How do I get my Sesame Place Cash?

Active 2020 Season Pass Members will automatically be issued Sesame Place Cash which will be accessible starting July 24, 2020. Season Pass Members must use the self-serve kiosks at the park to redeem Sesame Place Cash prior to using Sesame Place Cash for an in-park purchase.

How much Sesame Place Cash will I receive?

The amount of Sesame Place Cash awarded to each Season Pass was calculated tier is as follows:

 

Platinum: $50

 

Gold: $40

 

Silver: $30

 

Bronze: $20

 

Transferable Pass: $30

What can Sesame Place Cash be used for?

Sesame Place Cash can be used for in-park purchases only. Sesame Place Cash cannot be used online. Sesame Place Cash can be used to purchase food, beverages, merchandise, photos, and cabanas through the end of the 2020 operating season (12/31/20).

 

Sesame Place Cash cannot be used to purchase admission tickets, season passes, vacation packages, character dines, strollers, wheelchairs, electric convenience vehicles, games, games cards or parking. Unused value of Sesame Place Cash is not redeemable for cash. All Sesame Place Cash must be redeemed in-park and cannot be applied to prior purchases.

I have a 2020 All-Season Dining Pass. When will that be valid through?

2020 All-Season Dining Passes purchased before August 20, 2020 will automatically be extended through the end of the 2021 Season.

Can I get a refund on my active 2020 Season Pass?

Season Passes are non-refundable. We are automatically extending all active Season Passes purchased before August 20, 2020 through the end of the 2021 Season.


If you are experiencing financial hardship, we offer a process to defer monthly payments. Pass Members who choose to defer payments or are not up to date with their payments may not be eligible for these rewards.

 

I paused my 2020 Season Pass, will I be eligible for the Pass Extension?

You are eligible for the Pass Extension as long as your account is good standing. The extension through the end of 2021 will be applied once your Pass is unpaused at the end of October 2020.

2020 Season Pass Reservations

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Are Season Pass Members required to make a reservation to visit the park?

All ticket holders — including Season Pass Members — are required to make a reservation before they visit.

I have a Season Pass and I want to reserve my day. What do I do?

Please click here or go to Reserve Now on the home page and choose your visit date in the Season Pass Member section.

I am going to buy a Season Pass. Do I need to reserve my visit date?

Yes, once you purchase your Season Pass and your transaction is complete, you will be prompted to return back into the reservation system to reserve your visit date.

I am a Season Pass Member and the day I would like to visit is filled up, will additional inventory be added?

Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.

I am a Season Pass Member and I want to use my discounted/complimentary guest tickets, do those need reservations?

Yes, all ticketed guests need reservations. Once your guest ticket has been printed, a reservation must be made for the day your guest wants to visit the park. For tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability.

I am a Season Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?

Once you purchase your discounted ticket to visit another park on the Season Pass Member website, visit the reservation page for that park to complete the reservation process.

I have a Platinum Season Pass. Can I visit two parks in the same day?

In order to allow as many guests as possible to experience our parks, we are currently not allowing guests to reserve a visit to two parks on the same day.

What do I need to bring with me to access the park?

Guests visiting will need to bring their original Season Pass, their reservation confirmation, and an appropriate face covering.