Frequently Asked QuestionsExpand All
What are the park’s days and hours of operation?
the 2017 operating calendar.
Are tickets refundable?
No, tickets are non-refundable.
I am having trouble printing my e-tickets, what should I do?
You may download your e-tickets on your mobile device to present at the turnstiles for admission. If you do not have a smartphone, please visit Guest Relations with your confirmation number or purchasing information and our team will be happy to print your admission tickets.
If I purchased my ticket online, do I need to print it out to enter the park?
You may print your e-tickets or download your e-tickets on your mobile device to present at the turnstiles for admission.
What if I misplace my ticket or season pass?
If you lose your Ticket or Season Pass, please visit Guest Relations at the front gate with a valid form of identification to pick up a new one free of charge.
Is is possible to upgrade my ticket to a Sesame Place Season Pass?
You may upgrade your Sesame Place admission ticket to a Sesame Place Season Pass on the day of your visit. The amount paid for your ticket will be applied to the purchase of your Season Pass. Please visit any ticket window and a team member will be happy to assist you. Upgrade fees will apply. Ticket Exchange Fees will not be applied towards the purchase of a Season Pass.
How can I take advantage of my Season Pass benefits at Sesame Place?
Season Pass Members receive exclusive in-park benefits. For more information, click here. All members of your party must have designated pass in order to take advantage of benefits. In order to receive in-park benefits such as free parking and discounts on food & merchandise, you must show your Season Pass along with a valid Photo ID.
What if I misplace my Season Pass?
If you lose your Season Pass, please visit Guest Relations with a valid form of identification to pick up a new one free of charge.
Is there a fee for Parking?
General parking: $20
Preferred parking: $25
Bus Parking (located in our General Parking Lot): $25
Save time and purchase parking today online! Paid parking is required. If you are visiting multiple days, parking is required for each visit.
Disabled parking spaces are available in our General Parking Lot for $20. Spaces are limited and often sell out, so we recommend you arrive early. In the event that the lot is full, guests will be directed to park in our Preferred Lot for the $20 rate. Vehicles should display a disabled permit to the tollbooth employee. A wheelchair or ECV can be arranged to be brought to your vehicle based upon availability.
Am I permitted to bring my own food & beverages into the park?
Outside meal items such as sandwiches and picnic lunches are not permitted in the park. We offer a variety of food options at restaurants and concession stands throughout the park. Exceptions are made for guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security at the bag check upon arrival for approval to bring in these special dietary foods. Picnic tables are provided in select locations of the parking lot for outside food consumption. Grills and open fires are not allowed.
- Coolers larger than 10”X10”X12”
- Any glass items including bottles and containers
- Alcoholic beverages
- Coolers 10”X10”X12” or smaller
- Medically necessary items
- Sealed, non-alcoholic beverages
- Baby food/formula
- Small, single-serve snack-sized items such as chips, pretzels, cookies and fruit
Do you have special accommodations for guests with food allergies?
As you are making plans to visit Sesame Place, browse through the online menus for our park restaurants to familiarize yourself with the available options before your visit. We also recommend reading through our park allergen information. If you have questions about special dietary needs prior to your Sesame Place visit, please contact us at AllergenFriendlySPL@seaworld.com.
Sesame Place will do our best to accommodate special dietary requests. Please contact a restaurant supervisor during your visit to discuss special requests.
Exceptions to our outside food/beverage policy can be made for guests with special dietary needs, including food allergies. Please notify a Security Team Member performing the security bag check at the front gate that you or a member of your party has a food allergy/intolerance. Items may be stored in coolers 10”X10”X12” or smaller. Glass containers are not allowed.
Do you have lockers at Sesame Place?
Yes! Lockers are conveniently located at the front of the park near Sky Splash, at the back of the park near The Count's Splash Castle and near Snuffy's Slides. Lockers are self-service and may be purchased on the day of your visit with either cash or a credit card.
What items are restricted at Sesame Place?
For your safety, ALL hand-carried items, including backpacks, purses, and belt bags are subject to search. Weapons of any type, costume props/toys resembling a weapon and masks covering the face are not permitted. Water play toys such as inflatables, foam noodles and super soakers are not permitted inside the park. Glass items including bottles and containers are not permitted inside the park.
Do you have ATMs in the park?
ATMs are located at Finders Keepers Gift Shop, Cookie’s Café, Sesame Playhouse, and Trader Bert’s Treasures.
Lost and Found
Please contact Lost and Found by emailing email@example.com.
Leave a message with your information, date of visit, and report # if applicable, and we will return your call as soon as possible.
Our team will make every effort to locate and return the item to you.
Do you allow pets in the park?
Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her disability. The animal also must be housebroken.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to board the animal at our kennel or leave the premises. For more information about Service Animals, please refer to our Accessibility Guide.
What if I need to leave the park to get something out of my car? Can I get back into the park?
Yes. Prior to leaving the park, guests should have their hand stamped for re-entry at the Front Gate.
Are characters available for private events?
No. Sesame Street characters are not able to leave the park for private events.
Do you offer gift certificates?
To purchase gift certificates please call 1-215-702-ELMO. Gift certificates are not available at the park or online at this time.
Where is Sesame Place located?
Sesame Place is located in Langhorne, Pennsylvania, 30 minutes north of Philadelphia, and 90 minutes south of New York City. Our address is 100 Sesame Road, Langhorne, PA 19047. Reference our driving directions.
How do I get to Sesame Place using public transportation?
Take New Jersey Transit to the Trenton Train Station and take a SEPTA bus or a cab to Sesame Place. Sesame Place is located 10 minutes west of Trenton.
Contact SEPTA 215-580-7800 for bus schedules.
Contact New Jersey Transit 1-800-626-RIDE for train schedules.
All requests must be made in writing on the organization’s original letterhead. Please send your request to:
100 Sesame Road
Langhorne, PA 19047
(215) 741-5307 (Fax)
Sesame Place is only able to assist organizations within a 25 mile radius of the park. Our focus areas are children and families, education, conservation and the environment. Currently, we do not contribute to third party events, events for employees, volunteers, or recreational groups.
Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.
Many of our attractions may be enjoyed together as a family. Certain attractions do not allow hand held infants and children must be accompanied by a supervising companion. All height and safety requirements are posted on each individual ride page.
What is a handheld infant?
A baby or toddler who is unable to take three unassisted steps to the ride or attraction independently and cannot maintain independent seated postural control.
For water attractions, all riders must maintain independent postural control, as well as fit into a US Coast Guard Type II or III life vest.
What is a Supervising Companion?
A supervising companion is someone who meets all of the requirements to ride by themselves, is 14 years of age or older and exhibits the maturity of someone 14 years of age or older.
What can I enjoy as an Expecting Mother?
Guests who are pregnant are able to purchase a Single Day Admission Ticket at 50% off the front gate price. This ticket is available for purchase at Guest Relations on the day of your visit. Guests are permitted to enjoy the following attractions: The Sunny Day Carousel, Mini-Monster Clubhouse, Teeny Tiny Tidal Wavepool, and Ernie’s Waterworks. Guests may also enjoy all of our daily live shows.
Loose articles, such as hats, glasses, cameras, and bags are not permitted on any of our attractions and should be left with a non-rider or in a locker.
What assistance is available for guests with disabilities?
Sesame Place is committed to being accessible to guests with disabilities and to providing a safe and enjoyable environment to all guests. We have two programs in place to assist guests with disabilities. Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride. We also have our Special Access Program to assist guests in enjoying attractions throughout the park as some queue lines are not accessible to mobility-impaired guests. Guests with physical limitations can register for either program at the Welcome Center. Click here for full program details.
How can I skip the lines?
Make the lines disappear! With Abby’s Magic Queue, you can skip the regular lines and enjoy priority boarding at our most popular attractions – all day long! Reserve our Abby’s Magic Queue now!
A private nursing room is located next to the main entrance of Big Bird’s Rambling River.
Changing Stations are conveniently located in each restroom facility.
Can I dine with Santa and the Sesame Street friends?
Yes you can. Enjoy our holiday menu with your favorite Sesame Street friends and Santa Claus. Take a break from the fun at A Very Furry Christmas and refuel your family with a one-of-a-kind dining experience. You’ll enjoy a family-pleasing buffet served up with special appearances by Elmo and his Sesame Street friends. Kids love exclusive one-on-one time with their furry friends and Santa, while grown-ups appreciate the great menu.
Bottle warmers are located at The Welcome Center and Lost Parents for guest use.
What if my family gets separated?
- Make sure children carry a form of identification listing their name and parent’s phone number. We provide wristbands to write this information at The Welcome Center.
- Set up a meeting spot, in case you get separated.
- Carry a picture of your child.
- Point out park employees. Teach your child to find a park employee with a name tag and ask for help if you get separated.
- Lost Parents is located next to Cookie’s Café, near The Sunny Day Carousel. Lost child announcements are made each time a child is brought to Lost Parents. Personal in park pages are not permitted.
I am a single parent with two children, how can I ride certain attractions?
Sesame Place offers a Child Swap. This is when an adult wants to ride with their children but the ride does not allow them all to ride at the same time. Once at the front of line, the adult can ride with one child while the other waits at the front of the line. Once the ride is complete, the children switch spots and the adult will ride with the other child without having to wait in line again.
Team members may not ride with a child and cannot take responsibility for a child participating in a child swap. A child swap must be done by a member of the party to allow the children to ride.
Can I bring my own stroller or wagon to the park?
Yes. Stroller rentals are also available for $18.
Lifejackets are provided at each water attraction which one is required to be worn.
Guests are also welcome to bring their own lifejacket as long as it is an approved US Coast Guard Type II or III life vest. To check to see if your lifejacket is approved please visit The Welcome Center or ask any lifeguard supervisor.
Is there a separate price for children?
Children 23 months and younger are free. Admission tickets must be purchased for all guests ages 2 and older.
What is the “Let it Snow” (But Not Rain!) Guarantee?
If it rains or sleets continuously for one hour, Sesame Place will exchange the ticket you purchased for a free ticket to come back another day during the 2017 A Very Furry Christmas season! Ticket exchange must be made on the day of park visit.
*Chaperone and complimentary admissions are excluded from this offer.
What restaurants will be open?
Elmo’s Eatery and Cookie’s Café will be open as well as a variety of snack and beverage carts including kettle corn.
What should I wear?
Guests are encouraged to dress warmly as the majority of the activities occur outside. All of our show venues are either fully or partially enclosed.
What shows will be playing during A Very Furry Christmas?
Sesame Place will have 4 Christmas themed shows.
- A Sesame Street Christmas Show: Growing up in Fairyside, Queens Abby is not familiar with the celebrations and traditions of the Christmas season. Her Sesame friends share with her their favorite things about the Holiday. After singing Christmas carols, learning about Santa, reindeer, jingle bells and gift giving; Abby discovers that the spirit of Christmas doesn't have to be on just one day, but it can be every day.
- Elmo the Musical at Sesame Place! - Christmas: Rosita and Grover deliver a special (and mysterious!) Christmas message from Santa to Elmo, telling him to “…keep a lookout for a very special gift…it comes in all shapes and sizes and is the most wonderful gift of all.” Right then, a very tired and over-worked Package Delivery Monster (Grover) begins delivering all of Elmo’s gifts, helping Elmo learn something that makes this Christmas extra special!
- Elmo's Christmas Wish Show: Elmo, Cookie, Grover, Zoe and Rosita sing and dance about their favorite holiday, and talk about what each of them wants for Christmas. Murray even joins the cast, asking audience members about the "Word on the Street", and getting confused when he hears that people have NOT been saying "Murray Christmas". In the spirit of fun (and in spite of all the confusion), Elmo ends up with the best Christmas wish of all.
- 1-2-3 Christmas Tree Show: Enjoy a spectacular music and lightshow, featuring a 25 foot Christmas tree that lights up the night. Sing and dance along to Sesame Street Christmas music score. Family and friends gather together with cheerful Elves who will lead a sing along of favorite Sesame Street Christmas carols.
Where can I get photos with Santa?
You can find Santa at Santa’s Furry Workshop located in Trader Bert’s. Create memories that will last a lifetime during A Very Furry Christmas at Sesame Place. Kids and adults will enjoy interacting with a cheerful talking snow man before being greeted by joyful elf attendants who guide them inside A Very Furry Workshop as they eagerly await a visit with Santa Claus. Children are invited to sit on Santa’s lap and pose for a photo that will forever capture the memory of their Christmas experience at Sesame Place. Santa Claus will be at his Workshop from November 18 – December 23. After Christmas, Santa Claus will return to the North Pole and his pal, Santa Cookie Monster will be available for photos.
Will there be a parade and is it Christmas themed?
Yes! The Neighborhood Street Party Christmas Parade features ten fantastic floats decorated for the celebration and three show-stopping performances that focus on the magic of the holiday season. The whole family will experience an energetic neighborhood Christmas block party with all of their favorite friends, including Elmo, Count von Count, Bert, Ernie, Abby Cadabby, Zoe, Cookie Monster, Rosita, Big Bird and Telly. The parade features exciting new performances to holiday favorites including “Sleigh Ride”, “Jingle Bells” and Elmo’s special rap to “Santa Claus is Coming to Town”. The Neighborhood Street Party Christmas Parade finale will leave everyone with warm, fuzzy feelings and fill their hearts with the Sesame Place Christmas spirit.
Will you close for snow?
The park will continue to operate in light to moderate snow; however some rides and shows may be impacted. We may need to close the park for heavy snow. Please reference the “Let it Snow” (But Not Rain!) Guarantee below.