Thank you for contacting Sesame Place Philadelphia. Your comments and concerns are very important to us, and we have received your correspondence. If you are looking to reschedule your tickets, a Dine with Elmo & Friends experience, Magic Queue, and/or any other experience, please see below for next steps:

If your order number begins with R, you must rebook by contacting [email protected]

If your order number begins with 2024, please call our contact center at 215-702-3566

If you are a Season Pass Member looking to access your guest tickets, discounts, and/or additional offers, please visit https://sesameplace.com/philadelphia/account/sign-in/ and use your current barcode and zip code to log in.

For any other inquiries, please allow 5 to 7 business days for a response to be issued, as we are working diligently to provide you with the proper response.

Thank you,
Sesame Place Philadelphia