Park Reservations FAQs

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Why do guests need a reservation to visit the park?

In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.

How does the reservation process work?

To make a reservation, you must have a ticket, Fun Card or Annual Pass. 
 
If you do not already have a ticket, Fun Card or Annual Pass, you must purchase one before making a reservation. You will be prompted to make a reservation during the process of purchasing a ticket, Fun Card or Annual Pass.

  •  Guests can purchase and make a reservation for same-day tickets if there is inventory available
  •  Single-day tickets are date specific, so your reservation to visit is included automatically when you choose the date of your ticket
  •  Guests can make a reservation on the same day of a planned visit if there is inventory available

If you have an existing ticket, Fun Card or Annual Pass, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Pass Members and Fun Card holders. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing ticket, Fun Card or Annual Pass: 

  1.  Click here or go to the site homepage and click the "Reserve Now" button
  2.  Identify yourself as either a ticket, Fun Card, or Annual Pass holder
  3.  Select the date you would like to visit
  4.  Enter your ticket, Fun Card, or Annual Pass barcode number and email address to confirm your reservation

Once you receive your reservation confirmation via email, you must bring that confirmation along with your single-day ticket, Fun Card, or Annual Pass to enter the park.

 

My ticket is showing up as not found/expired when I register, what do I do?

Please call us at 215-702-ELMO in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.

The system is not letting me make a reservation or finalize my transaction. What can I do?

If you are unable to make a reservation on your first attempt, please empty your cart by clicking "remove" on each item (your cart must be empty to proceed) and try again. While reservation capacity is limited, we are continuing to release Season Pass Member inventory.

Does each person have to reserve individually, or can my entire party reserve at the same time?

Everyone in your party needs a reservation. Children 23 months and younger do not require a reservation or ticket for entry.

Do I need a reservation for anyone younger than 2?

Children 23 months and younger are free and do not require a reservation or ticket for entry. Only ticketed guests require a reservation for entry.

What kind of ticket holders are required to make reservations?

All ticket holders — including single-day and two-day visitors, group ticket holders, free ticket holders, Season Pass Members, Teacher Pass Holders and Vacation Pass Holders - are required to make a reservation before they visit.

Can I make a reservation on the same day as my planned visit?

Yes, you can make a reservation on the same day of your planned visit if there is inventory availability. 

Can I purchase a date-specific ticket on the same day as my planned visit?

Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.

I am a Season Pass Member and I want to use my discounted/complimentary guest tickets, do those need reservations?

Yes, all ticketed guests need reservations. Once your guest ticket has been printed, a reservation must be made for the day you wish to visit. For tickets being redeemed on a kiosk, the guest must accompany a Season Pass Member with an active reservation for admittance and entry is subject to availability.

I currently have a valid single-day ticket, two-day ticket, group ticket, free ticket, Season Pass, Teacher Pass or Vacation Pass in my possession and I want to reserve my day. What do I do?

Please click here or go to “Reserve Now” on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation.

I currently have a valid two-day ticket. Do I need to make a reservation for each day I plan to visit?

Yes, reservations will need to be made for each day. This can be done on the website using the barcode on your two-day ticket.

I am going to buy a single-day ticket. How do I reserve my day?

When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.

I am going to buy a Season Pass. Do I need to reserve my visit date?

Yes, once you purchase your Season Pass and your transaction is complete, you will be prompted to return to the reservation system to reserve your visit date.

I currently have a free Teacher Pass, Vacation Pass or Friends & Family Pass. How do I make a reservation?

Guests with a Teacher Pass, Vacation Pass or Friends & Family Pass will make reservations in the “Pass Members” box on the reservation page.

I want to use a free/discounted military ticket (Waves of Honor). Are reservations required for those tickets?

Yes, all ticketed guests need reservations. Once a ticket has been printed, a reservation must be made for the day you wish to visit.

I bought my ticket from a travel agent/ticket reseller. Can I make reservations using this system?

Yes. If you have a voucher, you are able to make a reservation through the reservation system.

I purchased tickets as part of an official vacation package. Do I need to make reservations?

Yes, all ticketed guests need reservations. Please use the barcode number on the ticket and reservation website to make a reservation for each day you intend to visit.

What percentage of the park’s daily capacity will be reservation-based?

100%. All guests will need to have a reservation or dated admission product to visit a park.

Is there an extra charge for using the reservation system?

There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing. 

Can reservations be transferred from one guest to another?

No. Reservations can be cancelled or rebooked up to 24 hours before the original reservation date, but they cannot be transferred to other guests who are not included on the original reservation.

What happens if I do not show up for my reservation?

Single-day and two-day tickets are non-refundable, but guests may change their reservation up to 24 hours before the original reservation date by clicking here or calling 215-702-ELMO. Season Pass Members who are unable to use their reservation are asked to cancel as early as possible by clicking here. This allows us to make space available to other guests.

If a day is completely booked, will there be a waitlist?

There is not a waitlist. However, guests should continue to check the reservation site as inventory may change.

Can I cancel or change my reservation date?

Yes. Single-day and two-day tickets are non-refundable but guests may change their reservation up to 24 hours before the original reservation date by clicking here or calling 215-702-ELMO.

I have a character dine or cabana booked. Do I still need a reservation?

Yes, all guests need a reservation for entry to the park.

I am a Season Pass Member and the day I would like to visit is filled up. Will additional inventory be added?

Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently, as inventory will be adjusted on a daily basis.

What do I need to bring with me to enter the park?

Guests visiting will need to bring their original Season Pass, their reservation confirmation, and an appropriate face covering.

How far in advance can I make a reservation?

We are currently allowing guests to make reservations through the end of 2020.

Water Attraction Reservations FAQs

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Why do I need to reserve access to water attractions?

Based on guest feedback, to help alleviate wait times and further promote physical distancing, we're creating a brand new system where your family can reserve either a morning (10:00 AM - 2:00 PM) or afternoon (2:30 PM - 6:30 PM) water attraction access session while making a reservation online.

Who needs to reserve access to water attractions?

All Season Pass Members and ticket holders age 2 and older require a reservation to visit the park. This reservation will now include a choice between a morning and an afternoon water attraction access session.

 

Guests with cabana reservations will have access to water attractions during both sessions.

Do I need to reserve water attraction access for anyone younger than 2?

Children 23 months and younger are free, do not require a reservation or ticket for entry and are not required to reserve a water attraction access session.

What are the times of the water attraction access sessions?

All guests will be asked to choose between a morning session (10:00 AM-2:00 PM) or an afternoon session (2:30 PM-6:30 PM).

I made my reservation to visit the park before July 29th; do I still need to make a new reservation and choose a water attraction access session?

Guests with existing reservations made before July 29th, after entering through the turnstile, will be directed to a tent in the plaza to pick up a color-coded wristband that will allow you access to water attractions during your session.

 

All guests making reservations on or after July 30th will choose a water attraction access session during the online reservation process. Upon entering the park, they will be directed by a team member to an area where they will receive a wristband for their selected session.

Where do I pick up my water attraction access wristband?

Guests with existing reservations made before July 29th, after entering through the turnstile, will be directed to an area to pick up a color-coded wristband that will allow you access to water attractions during your session.

 

Guests making reservations on or after July 30th will, upon entering the park, be directed by a team member to an area where they will receive a wristband for their selected session.

Can I reserve both the morning and afternoon water attraction access session?

Due to limited capacity and ensuring all our guests have time in our water attractions, guests will only be allowed to reserve either the morning session or the afternoon session but not both.

If I have rented a Cabana, do I need to choose a water attraction access session?

No, guests who reserved a Cabana will have access to water attractions during both the morning and the afternoon sessions. For more information on renting a cabana, click here.

During my reserved water attraction access session, can I leave the water attractions and access dry rides, shows, character photo opportunities and meet & greets?

Guests are free to access all areas of the park during their visit but can only access the water attractions during their reserved water attraction access session.

What happens at the end of my morning water attraction access session?

At the end of the morning water attraction session, guests with morning wristbands will be asked to exit water attractions and the surrounding areas so that team members can prepare for the afternoon session.

 

Guests with morning water attraction access are welcome to continue enjoying all other attractions, shows and character meet & greets in the park once their water attraction access time ends.

What happens if I miss my water attractions reservation?

Rebooking your water attraction access session during your visit will be available on a first come, first serve basis. Please see a team member distributing water attraction access wristbands to check availability.

Health and Safety FAQs

Learn more about commonly asked questions related to safety.

Learn More