Guest Relations is located to the left of Sesame Place's front gate entrance by the ticket kiosks. Guests should visit Guest Relations for:
- Assistance with Season Passes
- Ticket upgrades
For general park information and guest services, please visit The Welcome Center, located just inside of the front gate on the left-hand side. Guest services at The Welcome Center include:
- Enrollment in our Ride Accessibility Program
- Assistance with Season Passes
- Lost and Found inquiries
- Teletypewriter (TTY) phone access
Sesame Place First Aid station is located in the center of the park, and its entrance is located next to Oscar's Garage. This office is staffed by Registered Nurses and Emergency Medical Technicians. Ambassadors throughout the park are able to call for assistance upon request.
Service animals are welcome at Sesame Place. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her special need.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their assistance animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests, you will be asked to leave the premises. All service animals must be housebroken. For additional information on service animals, please reference our Accessibility Guide.
The Family Care Center is located in the center of our park next to The Sunny Day Carousel. The Family Care Center has four private nursing areas, bottle warmers, and changing stations.
The Family Care Center is also home to Lost Parents. Children who are separated from their families during their visit will be able to wait in a supervised, indoor area until a parent or supervising adult is able to meet them. Lost child announcements are made in the park when a child is brought to The Family Care Center. Identification wristbands for children are available at The Family Care Center.
Baby changing stations are located in each restroom facility.
Adult changing tables are located in the restrooms across from Big Bird's Burger & Bites.
Bottle warmers are available at The Family Care Center.
Sesame Place offers a Child Swap program on select Dry Attractions. This program is helpful when one adult wants to ride with more than one child, but the ride does not allow the entire party to ride at the same time. Once at the front of the line, the adult can ride with one child while the other waits with a non-rider. Once the ride is complete, the children switch spots and the adult can ride with the other child without having to wait in line again. Please note that Sesame Place Ambassadors may not supervise children or ride with a child as part of the child swap program. A child swap must be done by a member of the party to allow the children to ride. Child Swap is not avaialble on our Water Attractions.
Large double stroller with seat belts and canopy that hold two children are available for rent.
Accessible parking spaces are available in our General Parking Lot for $30. Spaces are limited and often sell out, so we recommend you arrive early. In the event that the lot is full, guests will be directed to park in our Preferred Lot for the $30 rate. Vehicles should display an accessible parking permit to the tollbooth employee. A wheelchair or an electric wheelchair can be arranged to be brought to your vehicle based upon availability by notifying a parking attendant upon your arrival.
Reserve a wheelchair or electric wheelchair online or in the park at Photos & Rentals. Wheelchair rentals are $30.00 per day and electric wheelchair rentals are $85.00 per day. All Sesame Place employees are trained to provide assistance to all our guests, which include helping a guest transferring to or from a wheelchair. However, they are not trained, nor permitted, to lift guests in and out of wheelchairs.
Sesame Place does not permit the use of two-wheeled, self-balancing electric vehicles, including Segways.
There is special seating for guests in wheelchairs to view the parade. The area is located adjacent to the Men’s Restroom by Big Bird's Rambling River. Please arrive at least 20 minutes early.
All restrooms are accessible to guests using wheelchairs.
All restaurants are wheelchair accessible and offer accessible seating options.
- Elmo’s Eatery features modified table-service dining where guests order from a cashier and food is delivered to your table. Elmo’s Eatery is an indoor, temperature-controlled restaurant with two floors of seating available. The second floor may be accessed by stairway or elevator. Strollers are not permitted, however the restaurant is wheelchair accessible. For allergen information please see a restaurant ambassador.
- Cookie’s Café features cafeteria-style dining in an indoor, temperature-controlled restaurant. There are two floors of seating available. The second floor may be accessed by stairway or elevator. The restaurant is wheelchair accessible. For allergen information please see a restaurant ambassador.
- Captain Ernie’s Bistro features cafeteria-style dining with an outdoor seating area. Captain Ernie’s Bistro is wheelchair accessible. For allergen information please see a restaurant ambassador.
- Abby Cadabby's Garden Grille features modified table-service dining where guests order from self-serve kiosks and food is delivered to your table. Abby Cadabby’s Garden Grille is an outdoor restaurant and is wheelchair accessible. For allergen information please see a restaurant ambassador.
All gift shops are wheelchair accessible. Please ask any ambassador for assistance. 'Package Pick-up', available at all gift shops, provides guests the opportunity to shop throughout Sesame Place and have their purchases sent to Package Pickup, located at Sesame Souvenirs, for pick-up later in the day.
Guests with Autism Spectrum Disorder (ASD)
Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride. The Ride Accessibility Program is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the ride manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others.
Ride Accessibility Guide
Our Ride Accessibility Guide provides an overview of services and facilities available for guests with special needs who are visiting Sesame Place. We are committed to providing a safe and enjoyable environment to all guests.
Utilizing the Ride Accessibility Program
A valid IBCCES Accessibility Card is required
Guests with physical disabilities, mobility impairments and/or cognitive disorders who would like to participate in the Ride Accessibility Program must present a valid IBCCES Accessibility Card at the Welcome Center inside the park. Guests can register for an IBCCES Accessibility card at www.accessibilitycard.org.
Guests in need of some quiet time and relief from sensory stimulation can utilize our quiet room near Big Bird's Rambling River. This room have adjustable lighting and a comfortable seating area for guests to take a break. The quite room is locked to ensure privacy for our guests. Guests who would like to use the Quiet Room can visit the Welcome Center to receive the code needed to enter.
Guests in need of a more quiet location in the park are encouraged to visit the area behind the Sesame Street® Neighborhood as well as the area by the Twiddle Bug Tracks next to Ernie's Teeny Tiny Tidal Wave. While these locations are not designated quiet areas, they are often less populated areas of the park.
Guests who want to enjoy the parade without direct character interaction such as "hugs" or "high fives" are encouraged to sit closest to where our parade begins and/or several rows back from the parade viewing line.
Guests looking for a quieter dining environment are encouraged to visit meal facilities during non-peak hours or ahead of meal time.
Hearing & Visual Impairments
A teletypewriter (TTY) is located at the Welcome Center.
American Sign Language interpretation can be provided at live shows with a minimum of two week's notice. Please contact [email protected] to make reservations.
Show scripts are available for our daily character shows and can be obtained at the Welcome Center, located inside the front gate on the left-hand side.
Visually Impaired Guests must have someone (a companion or park ambassador) read the ride restrictions to them prior to boarding.
Allergen InformationSesame Place provides several options to accommodate guests with food allergies.
Certified Autism CenterSesame Place® is the first theme park in the world to be designated as a Certified Autism Center (CAC).
Ride AccessibilityOur Ride Accessibility Program matches the individual abilities of our guests to the requirement of each ride.