Sesame Place Philadelphia FAQ: Park Rules, Policies & Amenities
Yes! Lockers are conveniently located at the front of the park near Elmo’s Surf ‘n’ Slide. Lockers are self- service and may be purchased on the day of your visit.
No outside food, beverages, or coolers larger than 12x12 are allowed to be brought into Sesame Place, with the exception of bottled water or refillable water bottles. Exceptions may be made for guests with special dietary needs, including food allergies and baby food/formula. Guest should contact [email protected] prior to their visit to request accommodations.
Please contact Lost and Found by visiting us here.
Our team will make every effort to locate and return the item to you.
Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her disability. The animal also must be housebroken.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to leave the premises. For more information about Service Animals, please refer to our Accessibility Guide.
Upon exiting to the parking lot, guests who wish to re-enter the park on the day of their visit must receive a hand stamp upon exiting. As you return to the park, please proceed through the bag check area and enter the park through the Re-entry gate where you will present your hand stamp to the ambassador. We also suggest saving your admission ticket as well.
Changing Stations: are conveniently located in each restroom facility
Bottle Warming: located in the Family Care center across from the 123 Playground
ID Wristbands for Children: are available at the Welcome Center
Child Swap: Sesame Place offers a Child Swap program on select Dry Attractions. This program is helpful when one adult wants to ride with more than one child, but the ride does not allow the entire party to ride at the same time. Once at the front of the line, the adult can ride with one child while the other waits with a non-rider. Once the ride is complete, the children switch spots and the adult can ride with the other child without having to wait in line again. Please note that Sesame Place Ambassadors may not supervise children or ride with a child as part of the child swap program. A child swap must be done by a member of the party to allow the children to ride. Child Swap is not available on our Water Attractions.
Family Care Center: located next to Big Bird’s Burger & Bites, has three private nursing areas, bottle warmers, microwave, and changing stations. The Family Care Center is also home the Low Sensory Room. Guests in need of some quiet time and relief from sensory stimulation can utilize our Low Sensory Room.
Lost Children: Children who are separated from their families during their visit will be able to wait in a supervised, indoor area until a parent or supervising adult is able to meet them. Lost Children is located between Oscar’s Garage and First Aid.
Stroller Rentals: Large double stroller with seatbelts and canopy are available for all day rental
Life Jackets: are provided at water attractions. Guests are also welcome to bring their own life jacket as long as it is an approved US Coast Guard Type II or III life jacket. Life jackets and other flotation devices that do not have the US Coast Guard certification will not be allowed into the park.
Sunny Day Guarantee Policy:
•Sunny Day Return Tickets will only be issued if the majority of our seasonally available rides are closed for a continuous 60 minutes due to inclement weather.
•A Sunny Day Return Ticket is a single-day ticket valid for any operating day through the remainder of the current season only.
•A Sunny Day Return Ticket does not apply to parking, Abby’s Magic Queue, strollers, lockers, wheelchairs, Dine with Elmo & Friends, Reserved Parade Viewing, Cabanas, Hotel Rooms, Birthday Parties, or any special events such as Cookie Decorating with Cookie Monster. For assistance with these products, please refer to product policies and contact us at 215-702-3566.
•Everyone in your party must be present in the park on the day Sunny Day Return Tickets are issued to exchange your ticket for a Sunny Day Return Ticket.
•The following are not eligible for Sunny Day Return Tickets: Season Passes, free tickets (including Sunny Day Return Tickets), Teacher Passes, and Vacation Passes.
•Unused tickets are not eligible.
•Sunny Day Return Tickets are issued on the day of inclement weather based on our posted weather policy. Sunny Day Return Tickets are not issued prior to or following an inclement weather day. We are unable to predict daily weather conditions or the impact they may have on available attractions and therefore cannot determine in advance when Sunny Day Return Tickets will be issued.
Sesame Place offers guests a smoke-free environment. Smoking is only permitted outside the front gate.
Sesame Place is a family destination and guests are required to wear appropriate clothing while in the park including shirts, shoes and pants/shorts. Clothing with suggestive or explicit language or insulting statements is considered inappropriate Sesame Place park attire. Proper swimwear is required on all water attractions. Footwear such as water shoes, sandals, or water socks are permitted, but not on certain slides. Check each ride's entry sign for specific restrictions. For the health & safety of all of our guests, swim diapers are required for all diaper dependent Guests. Sesame Place reserves the right to refuse admission or ask anyone to leave who does not comply with these rules.
Two-wheeled, self-balancing electric vehicles, such as Segways, are not permitted at Sesame Place. We are pleased to offer alternative forms of personal transportation, including Electric Convenience Vehicles (ECV’s) and standard wheelchairs
Sesame Place has security procedures, which may result in slight delays while entering the park. As a part of this process:
• All bags, backpacks and packages will be screened through an x-ray machine
• Personal lifejackets that are not an approved US Coast Guard Type II or III life vest
• All persons are subject to screening for prohibited items using walk-through or hand-held metal detectors prior to entering the park
• As a reminder, the following items are not permitted to be brought into Sesame Place for the safety of our guests and Ambassadors:
- Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.)
- Articles of clothing with offensive language or images
- Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd
- Large markers, permanent pens and spray paint
- Water play toys such as inflatables, foam noodles, beach balls or any type of sports ball and super soakers
- Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates
- Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances
- Glass containers (excluding glass baby bottles and small baby food jars) and plastic straws
- Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied
- Fireworks and other flammable items
- Laser pens, laser pointers or similar focused light devices
- Coolers larger than 12x12
- No full face covering on costumes for anyone 13 or older
- Furniture of any kind (including but not limited to beach/table umbrellas, chairs, infant walkers, high chairs, etc.)
- Adhesive Products
- Tripods
- BBQs and picnic lunches
- Portable stereos and loud music
• Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
• Sesame Place is not responsible for fire, theft, damage or loss of vehicle or articles left within vehicles.
Sesame Place prohibits the following items to maintain a safe environment for all guests and Ambassadors:
• Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.)
• Articles of clothing with offensive language or images
• Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd
• Large markers, permanent pens and spray paint
• Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates
• Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances
• Glass containers (excluding glass baby bottles and small baby food jars) and plastic straws
• Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied
• Fireworks and other flammable items
• Laser pens, laser pointers or similar focused light devices
• BBQs and picnic lunches
• Coolers larger than 12x12
• No toy prop weapons
• Adhesive Products
• Tripods
• Furniture of any kind (including but not limited to umbrellas, chairs, infant walkers, high chairs, etc.)
• No full face coverings for anyone 13 or older
• Portable stereos and loud music
• Personal lifejackets that are not an approved US Coast Guard Type II or III life vest
To expedite entry into the park, leave any unnecessary articles secured in your vehicle. Sesame Place is not responsible for fire, theft, damage or loss of vehicle or articles left within vehicles. We thank you for your understanding and cooperation.
Line cutting is prohibited at all rides, attractions and shows. Line cutting, for any reason, can result in ejection from the park. No refund will be issued. Sesame Place defines line cutting as:
• Cutting in front of guests who are already in line, or saving a spot in line for another guest.
• Leaving a line, then attempting to re-enter at the same point. This includes leaving the line to use the bathroom or to place items in a locker. Please make all stops before entering the line.