FAQ - Lost & Found, Rides, Food Policy & More
Guest Services is located inside the park near Sesame Souvenirs, or at the Ticket Windows at the front of the park. Ambassadors can assist you with the following:
• Assistance with Season Passes
• Ticket upgrades
• Guides for guests with disabilities
• Enrollment in Ride Accessibility Program
• Lost parents
• General park information and assistance
• Lost and Found
• Visitor information (hotels, campsites, points of interest)
• Travel assistance
Lockers are conveniently located at the front of the park. Lockers are self-service and may be purchased on the day of your visit.
Contact Guest Services located near Sesame Souvenirs to report lost items. Sesame Place San Diego is not responsible for lost, missing or stolen personal property. If you have recently visited the park and lost an item, please contact us here to report your missing item.
No outside food, beverages, or coolers are allowed to be brought into Sesame Place, except you may bring a bottle of water or a refillable water bottle. Exceptions may be made for guests with special dietary needs, including food allergies and baby food/formula. Guest should contact [email protected] 3 days prior to their visit to make accommodations for special dietary needs and exemptions to our outside food policy. Guest should contact Park Security or Guest Services when they arrive at the Park for approval to bring in special dietary foods.
Yes, the water bottle refill station is located behind Grover's Grill.
For guests with special dietary needs, we offer a variety of allergy friendly options throughout the park. You may stop by Guest Services, or any of our dining locations, to pick up an Allergen Card with more details on our Allergy Friendly program and culinary options for those with allergies. For more details, please click here for our allergy-friendly information.
Bicycle racks for your use are conveniently located outside, south of the main gate.
Sesame Place is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles and standard wheelchairs and we encourage you to contact Guest Services with any question you may have.
No. Sesame Place is a cashless park.
MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, dining locations and gift shops with proper identification. Personal checks are not accepted.
With Cashless Wristbands you can make purchases all day without carrying cash. Simply use your credit card or cash to set up a spending account. In return, you’ll be issued waterproof wristbands for the whole family. Use it to charge purchases throughout the park. Your account will automatically settle at the end of each day. It’s a smart and convenient way to swim, slide, splash, eat and ride without worrying about misplacing your cash or credit cards.
To sign up, simply present your credit card of choice to pre-authorize $50. When this amount is used, the system will automatically pre-authorize for another $50. You can also set up a Cashless Wristband using cash. Cashless Wristbands are a courtesy service and there are no charges to use the program.
The Cabana Check-In station is located at Guest Services, right next to Sesame Souvenirs.
The parade takes place on the street between Cookie's Monster Mixer and Sesame Souvenirs.
Parade viewing for Platinum Season Pass Members is available on a first-come, first-served basis and is located on the sidewalk near the Park Photos building, across from Hooper’s Store. The ambassador at the location will verify your Platinum Season Pass and give you access to the area.
Guests who have purchased Reserved Seating should arrive at the Sesame Street Theater at least 10 minutes before showtime. The ambassador at the theater will verify your reservation and direct you to the Reserved Seating area.
Guests 14 and younger must be accompanied by an adult aged 18 and over. Many rides and attractions have height requirements and children under a certain height will be required to ride with a supervising companion, 14 years or older.
Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her disability. The animal also must be housebroken.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to leave the premises. For more information about Service Animals, please refer to our Accessibility Guide.
Accessibility Guide (PDF) >
Upon exiting to the parking lot, guests who wish to re-enter the park on the day of their visit must have their admission ticket or Season Pass and proceed through bag check areas. Guests will then proceed to turnstiles where the ambassador will validate your admission ticket and allow you re-entry.
Enjoy heated resort pools at Big Bird’s Beach, Big Bird’s Rambling River, The Count’s Splash Castle, Elmo’s Silly Sand Slides, and Abby’s Paradise Pool.
Sesame Place does not provide towels and guests should plan to bring their own. Souvenir towels are also available for purchase in Hooper’s Store and Sesame Souvenirs.
Safety is our top concern, so it is recommended that riders 42" and under wear a life vest. Life vests are required at many attractions based on height. Please see specific regulation signs posted outside the attractions for more information.
Sesame Place San Diego provides United States Coast Guard (USCG) Type III life vests in a variety of sizes and Type II for infants free of charge throughout the park. Only USCG Type II or III life vests may be worn; floatation devices such as noodles, swimmies, in-suit floatation devices, personal swim rings/floats and boogie boards are not permitted.
Personal life vests that are in good condition and clearly marked approved by the USCG (Type II or III) may be worn at Sesame Place San Diego if approved and tagged by our staff. Please visit Guest Services for details.
Sesame Place San Diego remains open during inclement weather, although some of the park's rides and attractions may be temporarily affected. Refunds will not be issued due to inclement weather.
Sunny Day Guarantee Policy:
If weather affected ride operations or impacts the park’s operating hours, visit Guest Services to exchange your ticket for a Sunny Day ticket. A Sunny Day ticket is valid for a return visit any operating day one year from the date issues. Guests who do not exchange their ticket on the date of their visit forfeit their Sunny Day tickets. Guests will receive on Sunny Day ticket for every paid admission ticket. Not valid on Season Passes, chaperone and complimentary tickets.
Sesame Place San Diego’s zero change fee policy allows a guest to change previously made admissions reservations to a different date by calling 619-943-ELMO between 9:00 a.m. and 6:00 p.m. EST. Additional cost applies for dates with higher ticket prices. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Tickets and Season Passes are nonrefundable, nontransferable, revocable, and may not be redeemed for cash. Other restrictions may apply.
Sesame Place San Diego’s zero change fee policy allows a guest to change previously made admissions reservations to a different date by calling 619-943-ELMO between 9:00 a.m. and 6:00 p.m. EST. Additional cost applies for dates with higher ticket prices. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Tickets and Season Passes are nonrefundable, nontransferable, revocable, and may not be redeemed for cash.
Free Wi-Fi is available only to guests who reserve a cabana at this time.
To protect and enhance our air quality and to contribute to the health and well-being of all guests, smoking is not permitted at Sesame Place San Diego.
Sesame Place is a family destination and guests are required to wear appropriate clothing while in the park including shirts, shoes and pants/shorts.
Proper swimwear is required on all water attractions. No bathing-suit thongs, cotton or nylon shirts/shorts (i.e. athletic or basketball shorts).
Swim diapers are required for diaper-wearing children. Water shoes are recommended. Swim masks are not permitted. Swim goggles are permitted and may be purchased in our gift shops.
Clothing with suggestive or explicit language or insulting statements is considered inappropriate Sesame Place park attire. Sesame Place reserves the right to refuse admission or ask anyone to leave who does not comply with these rules.
Sesame Place has security procedures, which may result in slight delays while entering the park. As a part of this process:
• All bags, backpacks and packages are subject to inspection prior to entering the park
• All persons are subject to screening for prohibited items using walk-through or hand-held metal detectors prior to entering the park
• As a reminder, the following items are not permitted to be brought into Sesame Place for the safety of our guests and Ambassadors:
- Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.)
- Articles of clothing with offensive language or images
- Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd
- Large markers, permanent pens and spray paint
- Water play toys such as inflatables, foam noodles and super soakers
- Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates
- Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances
- Glass containers (excluding small baby food jars) and plastic straws
- Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied
- Fireworks and other flammable items
- Laser pens, laser pointers or similar focused light devices
- BBQs and picnic lunches
- Portable stereos and loud music
• Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park
Sesame Place is not responsible for fire, theft, damage or loss of vehicle or articles left within vehicles.
Wagons that have locking wheels and can be pushed are permitted in the park.
Sesame Place prohibits the following items to maintain a safe environment for all guests and Ambassadors:
• Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.)
• Articles of clothing with offensive language or images
• Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd
• Large markers, permanent pens and spray paint
• Water play toys such as inflatables, foam noodles and super soakers
• Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates
• Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances
• Glass containers and plastic straws
• Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied
• Fireworks and other flammable items
• Laser pens, laser pointers or similar focused light devices
• BBQs and picnic lunches
• Portable stereos and loud music
• No full face coverings for anyone 13 or older
Line cutting is prohibited at all rides, attractions and shows. Line cutting, for any reason, can result in ejection from the park. No refund will be issued. Sesame Place defines line cutting as:
• Cutting in front of guests who are already in line or saving a spot in line for another guest.
• Leaving a line, then attempting to re-enter at the same point. This includes leaving the line to use the bathroom or to place items in a locker. Please make all stops before entering the line.
Changing Stations: are conveniently located in each restroom facility
Bottle Warming: located at Guest Services for guest use.
ID Wristbands for Children: are available at Guest Services.
Child Swap: This is when an adult wants to ride with their children but the ride does not allow them all to ride at the same time. Once at the front of line, the adult can ride with one child while the other waits at the front of the line. Once the ride is complete, the children switch spots and the adult will ride with the other child without having to wait in line again. Team members may not ride with a child and cannot take responsibility for a child participating in a child swap. A child swap must be done by a member of the party to allow the children to ride.
Lost Parents: Lost parent announcements are made if a child is brought to Guest Services inside the park. Should your family get separated, set up a meeting spot in advance. Carry a picture of your child. Point out park employees to your child. Teach them to find a park ambassador with a name tag and ask for help should they get separated.
Stroller Rentals: Large double stroller with seatbelts and canopy are available for all day rental.
Rent a Stroller >
Life Jackets: Safety is our top concern, so it is recommended that riders 42" and under wear a life vest. Life vests are required at many attractions based on height. Please see specific regulation signs posted outside the attractions for more information. Sesame Place San Diego provides United States Coast Guard (USCG) Type III life vests in a variety of sizes and Type II for infants free of charge throughout the park. Only USCG Type II or III life vests may be worn; floatation devices such as noodles, swimmies, in-suit floatation devices, personal swim rings/floats and boogie boards are not permitted. Personal life vests that are in good condition and clearly marked approved by the USCG (Type II or III) may be worn at Sesame Place San Diego if approved and tagged by our staff. Please visit Guest Services for details.
There are 2 quiet rooms in the park which are located near Sesame Souvenirs and across from Guest Services. Please check in at Guest Services to receive an entrance code for a CAC quiet room.