Guest Services is located inside the park, near Sesame Souvenirs. Ambassadors can assist you with the following:

• Assistance with Season Passes

• Ticket upgrades

• Guides for guests with disabilities

• Enrollment in Ride Accessibility Program

• Lost parents

• General park information and assistance

• Lost and found

• Visitor information (hotels, campsites, points of interest)

• Travel assistance

Our first aid station is located at the near the quiet rooms, behind the Sesame Souvenirs store. Emergency medical technicians are on staff at this station. Sesame Place San Diego Ambassadors throughout the park are more than happy to contact the first-aid staff or direct you to the First Aid Station, if necessary.

Service animals are welcome at Sesame Place. Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform task for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her special need.

Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their assistance animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests, you will be asked to leave the premises. All service animals must be housebroken. For additional information on service animals, please reference our Accessibility Guide.

Download Guide >

Children who are separated from their families during their visit will be able to wait in a supervised, indoor area until a parent or supervising adult is able to meet them. Lost parent announcements are made in the park when a child is brought to Guest Services.

Identification wristbands for children are available at Guest Services.

Baby changing stations are located in each restroom facility.

Changing stations for adults are located at the bottom of Bert’s Topsy Turvy Tunnels and Ernie’s Twisty Turny Tunnels, next to the showers.

Bottle warmers are available at Guest Services.

Sesame Place offers a Child Swap program. This program is helpful when one adult wants to ride with more than one child, but the ride does not allow the entire party to ride at the same time. Once at the front of the line, the adult can ride with one child while the other waits with a non-rider. Once the ride is complete, the children switch spots and the adult can ride with the other child without having to wait in line again. Please note that Sesame Place Ambassadors may not supervise children or ride with a child as part of the child swap program. A child swap must be done by a member of the party to allow the children to ride.

Strollers can be rented inside the park at the Reservation Center. Guests must be 18 years or older to rent strollers. Sesame Place is not responsible for strollers or their content left unattended in the park.

Rent a Stroller >

Accessible Parking (Car/Van): $30

Accessible parking spaces are available directly in front of the main entrance for guests with a valid parking permit for disability parking. Vehicles should display an accessible parking permit to the tollbooth employee. Most spaces for guests with disabilities are accessible to vans. Spaces are limited and often sell out, so we recommend you arrive early. A wheelchair or an electric wheelchair can be arranged to be brought to your vehicle based upon availability by notifying a parking attendant upon your arrival.

Wheelchairs and Electronic Scooters (Electronic Convenience Vehicles or ECVs) may be rented at Stroller Rental inside the park near locker location. Wheelchairs and ECV’s are rented on a “first-come, first serve” basis.

All Sesame Place employees are trained to provide assistance to all our guests, which include helping a guest transferring to or from a wheelchair. However, they are not trained, nor permitted, to lift guests in and out of wheelchairs.

Rent an ECV >

Sesame Place is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles and standard wheelchairs and we encourage you to contact Guest Services with any question you may have.

Restrooms are wheelchair accessible. Family restrooms are located near the main entrance to the park. An assisted restroom is located on the North side of Sesame Souvenirs gift shop.

While dining at our food locations, please be aware that most venues offer window service. For any of our guests that cannot wait in long lines, are unable to access the ordering, please go straight to the cashier upon arrival and ask to speak with a supervisor for assistance. We also suggest you visit meal facilities during non-peak hours or ahead of meal-time so that you can be efficiently assisted and served.

Our gift shops is wheelchair accessible. Please ask any ambassador for assistance. "Package Pickup", available at all gift shops, provides guests the opportunity to shop throughout Sesame Place and have their purchases sent to Package Pickup at the Stroller Building for retrieval later in the day.

Sesame Place San Diego ambassadors can offer assistance steadying a guest transferring to or from a wheelchair. They may not lift or assist in lifting anyone using a wheelchair. All guests must be able to board a ride themselves or with help from a member of their party. The maturity level of any rider must be considered prior to riding.

Please refer to The Accessibility Guide for more information on rider requirements.

Accessibility Guide (PDF)

Sesame Place is pleased to provide several options for our guests who may be deaf, hearing impaired, or require additional assistance for communications disabilities.

Qualified American Sign Language (ASL) interpreters are available upon request. We kindly ask that you request this service at least 14 business days prior to your visit.

Please contact us by calling 619-943-ELMO or emailing [email protected] with “ASL Interpreter Request” as the subject.

Other auxiliary aids are available, such as show scripts for select shows and can be obtained at Guest Services.

If you need assistance during your visit, we can provide park guidance. We encourage you to request this service at least 14 business days prior to your visit. Please contact us by calling 619-943-ELMO or emailing [email protected].

Every effort will be made to provide guidance with less than two (2) weeks’ notice, depending on the availability of Ambassadors. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two (2) hours of your visit.

Guests who are blind or have limited/low vision must have someone (either a companion or Ambassador) read the ride instructions prior to boarding.

The IBCCES Sensory Guide provides insight on how a child with sensory processing issues may be affected by each sense for rides and attractions at Sesame Place.

Download Guide >

Our Ride Accessibility Guide provides an overview of services and facilities available for guests with special needs who are visiting Sesame Place. We are committed to providing a safe and enjoyable environment to all guests.

Download Guide >

Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride. The Ride Accessibility Program is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the ride manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others.

GUESTS WISHING TO USE THE RIDE ACCESSIBILITY PROGRAM MUST ENROLL AT GUEST SERVICES

To enroll in the Ride Accessibility Program (RAP), we recommend filling out the Ride Accessibility Questionnaire before your arrival.

Download Questionnaire >

No additional documentation is required to enroll the program. Bring the completed questionnaire to Guest Services. Once the form is validated, you will be enrolled in our Ride Accessibility Program. If applicable, a personalized list of rides and attractions will be provided to you on a RAP Sheet.

Is designed to allow guests to fully participate and enjoy our parks while keeping in mind the safety requirements of our rides and attractions. The program was developed based on the requirements of the manufacturer and by evaluating the physical and mental attributes required to safely ride each ride and participate in our other attractions. It is our policy to allow anyone to ride our rides and enjoy our attractions so long as they meet all of these requirements and such that it does not present a potential hazard to the guests or others.

The following procedures will be of assistance when utilizing our Ride Accessibility Program throughout the park:

1. Please enroll in our Ride Accessibility Program at the Guest Services counter where you will receive a list of the rides and attractions and the requirements for riding and enjoying each. Once you have enrolled in the RAP, you will be able to utilize the program.


2. Proceed to the ride entrance of the respective attraction with your RAP sheet and request a boarding time from the Aquatics leadership team member wearing blue at the white kiosks near the attraction entrances. These attractions include: Snuffy’s Spaghetti Slides, Ernie’s Twisty Turny Tunnels, Bert’s Topsy Turvy Tunnels, Oscar’s Rotten Rafts, Honker Dinger Dash, and Cookie’s Monster Mixer. The time provided on your RAP sheet will be based on the current estimated wait time.


3. We suggest you take a moment to enjoy our other attractions throughout the park while you wait in the virtual queue system.


4. For our smaller attractions we ask that you proceed to the ride exit (marked with disabled access sign) and inform the team member that you wish to ride. You may be asked to wait 1-2 ride cycles prior to boarding.


5. Only the number of guests listed on the RAP sheet (Guest utilizing RAP and a maximum of 5 additional) are able to board with the guest needing special access. Other party members will be required to use the ride entrance.