Park Reservations FAQs
Why do guests need a reservation to visit the park?
In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.
How does the reservation process work?
To make a reservation, you must have a ticket or Season Pass.
If you do not already have a ticket or Season Pass, you must purchase one before making a reservation.
- Guests can purchase and make a reservation for same-day tickets if there is inventory available
- Dated single-day tickets automatically include your reservation when you choose the date of your ticket at time of purchase
- If an Any Day Ticket or Any Two Day ticket is purchased, a reservation is not made at the time of purchase and must be made prior to visiting the park
If you have an existing ticket or Season Pass, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Season Pass Members. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing ticket or Season Pass:
- 1. Click here or go to the site homepage and click the "Reserve Now" button
- 2. Identify yourself as either a ticket, or Season Pass holder
- 3. Select the date you would like to visit
- 4. Enter your ticket, or Season Pass barcode number and email address to confirm your reservation
Once you receive your reservation confirmation via email, you must bring that confirmation along with your single-day ticket or Season Pass to enter the park.
Do I need a reservation for anyone younger than 2?
Children 23 months and younger do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 2 and older require a reservation.
What kind of ticket holders are required to make reservations?
- Single-day tickets
- Two-day tickets
- Group tickets
- Tickets purchased through a third party including AAA, Groupon, or other resellers
- Season Passes
- Teacher Pass
- Free tickets
- Waves of Honor
I want to purchase a date-specific single-day ticket or make a reservation when the water rides and attractions aren’t open. Which ticket type or reservation do I choose?
All guests purchasing a date-specific single-day ticket prior to May 28 and after September 12 should choose the Dry Rides Only ticket.
Guests with non date-specific tickets or Season Passes who want to make a reservation to visit the park prior to May 28 and after September 12 should choose a Dry Rides Only reservation.
Can I make a reservation on the same day as my planned visit?
You can make a reservation on the same day of your planned visit if there is inventory availability.
Can I purchase a date-specific ticket on the same day as my planned visit?
You can purchase a date-specific ticket on the same day of your visit if there is inventory availability.
I currently have a valid single-day ticket, two-day ticket, group ticket, free ticket, Season Pass, Teacher Pass or Vacation Pass in my possession and I want to reserve my day. What do I do?
Please click here or go to “Reserve Now” on the on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation. If you have a two-day ticket, you must make reservations for each day separately.
I currently have a valid two-day ticket, do I need to make a reservation for each day I plan to visit?
Reservations will need to be made for each day and each park a guest plans to visit. This can be done on that individual park’s website using the barcode on your two-day ticket.
I am going to buy a dated single-day ticket. How do I reserve my day?
When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific and no additional reservations need to be made.
I am going to buy a Season Pass. Do I need to reserve my visit date?
Once you purchase your Season Pass and your transaction is complete, you will be prompted to return to the reservation system to reserve your visit date. You will need to make a reservation for each day you wish to visit the park.
I want to purchase a two-day ticket. What do I need to do to reserve my day?
Once you purchase your two-day ticket and your transaction is complete, you will be prompted to return to the reservation system to reserve your visit date. You must make reservations for each day separately.
I currently have a complimentary Teacher Pass, how do I make a reservation?
Teacher Pass holders will make reservations under the Season Pass category on the reservation page.
I want to use a Waves of Honor free/discounted military ticket, are reservations required?
All ticketed guests need reservations. Once a ticket has been printed, a reservation must be made for the day you wish to visit.
I bought my ticket from a travel agent/ticket reseller. Can I make reservations using this system?
If you have a voucher, you can make a reservation through the reservation system.
I purchased tickets as part of an official vacation package. Do I need to make reservations?
A reservation is required for each day you plan to visit the park. Please use the barcode number on the ticket to reserve for each day you intend to visit.
I purchased a date-specific ticket or I reserved a visit date with my Season Pass, or non-date-specific existing ticket but I need to change it. What do I do?
To reschedule your reservation date, click here. You will need the email address used for your reservation, and your order number.
Do I need reservations for anything else other than my ticket or Season Pass?
Reservations are automatically created for character dining experience, cabanas and other rentals when purchasing the experience or product. All guests need an admission ticket and a park reservation for entry to the park in addition to their date-specific experiences and products.
I have a Dine with Elmo & Friends reservation. Do I still need a reservation for park entry?
All guests need a reservation for entry to the park even if they have a reservation for a character dine.
My ticket is showing up as not found/expired when I register, what do I do?
Please call us at 215-702-ELMO in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.
The system is not letting me make a reservation or finalize my transaction. What can I do?
If you are unable to make a reservation on your first attempt, we recommend trying these options:
- Empty your cart by clicking “remove” on each item (your cart must be empty to proceed) and try again
- Attempt to make the reservation in an incognito or private browsing window
- Attempt to make the reservation on a different device (switch from phone to desktop, or vice versa)
I am a Season Pass Member and I want to use my discounted/complimentary guest tickets, do those need reservations?
All ticketed guests need reservations. Once your guest ticket has been retrieved online from the Season Pass Member Dashboard, a reservation must be made for the date of visit using the barcode on the ticket. For tickets being redeemed on a kiosk at the park, the guest must accompany a Season Pass Member with an active reservation for admittance and entry is subject to availability.
Does each person have to reserve individually, or can my entire party reserve at the same time?
Everyone in your party requires a reservation. Children under 2 do not require a reservation or ticket for entry. Guests can make a reservation for up to 6 people at a time. If your group is over 6 guests, you must go in and make two separate reservations for the same day.
What percentage of the park’s daily capacity will be reservation-based?
100%. All guests will need to have a reservation or dated admission product to visit the park.
What happens if I show up at the park without a reservation?
We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed.
Is there an extra charge for using the reservation system?
There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing.
Can reservations be transferred from one guest to another?
Reservations can be cancelled or rebooked up to 24 hours before the original reservation date, but they cannot be transferred to other guests who are not included on the original reservation.
What happens if I do not show up for my reservation?
Single-day and multi-day tickets are non-refundable, but reservations can be rescheduled prior to the original visitation date. Pass Members who know they will be unable to use their reservation are asked to reschedule or cancel their visit as early as possible. This allows us to make space available to other guests.
If a day is completely booked, will there be a waitlist?
There is not a waitlist. However, guests should continue to check the reservation site as inventory may change.
I am a Season Pass Member and want to visit another park at a discounted rate. How do I get a reservation and a ticket?
Once a guest’s ticket is purchased online on the Pass Member Dashboard, visit the reservation page for that park to complete the reservation process.
I am a Season Pass Member and the day I would like to visit is filled up. Will additional inventory be added?
Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently, as inventory will be adjusted daily.
What do I need to bring with me to enter the park?
Guests visiting will need to bring their original ticket/Season Pass, their reservation confirmation, and an appropriate face covering.
Water Attraction Reservations FAQs
What is a Water Play Session Reservation?
In order to manage park capacity and maintain physical distancing so you can enjoy your day at Sesame Place, guests who want to enjoy our water rides and attractions (open May 28 – September 12) must choose between daily water play sessions – Morning Water Play Session (10:00am – 2:00pm) and Afternoon Water Play Session (2:30pm – 6:30pm). Both Water Play Sessions include use of the dry rides, attractions, and shows all day long.
Why do I need to make a Water Play Session reservation?
Based on guest feedback, to help alleviate wait times and further promote physical distancing, we created a system where your family can choose either a morning (10:00am – 2:00pm) or afternoon (2:30pm - 6:30pm) Water Play Session when making a reservation online. The following water attractions require a reservation for access: Sky Splash, Teeny Tiny Tidal Wave, Big Bird’s Rambling River and Slimey’s Chutes. Ernie’s Water Works and The Count’s Splash Castle do not require a reservation but access will be limited to manage capacity.
When do I choose my Water Play Session?
Guests purchasing a date-specific single-day ticket will select their ticket type (with automatic reservation) at time of purchase: Dry Rides Only Ticket, Dry Rides + Morning Water Play Ticket or Dry Rides + Afternoon Water Play Ticket.
Guests with non date-specific tickets or Season Passes who want to enjoy the water rides & attractions (May 28 – September 12) will choose their Water Play Session when making a reservation prior to visiting the park.
Who needs to reserve Water Play Sessions?
All Season Pass Members and ticket holders age 2 and older require a reservation to visit the park. This reservation will now include a choice between a morning and an afternoon Water Play Sessions.
Guests with cabana reservations will have access to water attractions during both sessions.
Do I need to reserve a Water Play Session for anyone younger than 2?
Children 23 months and younger are free, do not require a reservation or ticket for entry, and are not required to reserve a water attraction access session.
What are the times of the Water Play Sessions?
All guests will be asked to choose between a morning Water Play Session (10:00am - 2:00pm) or an afternoon Water Play Session (2:30pm - 6:30pm).
What do I need to access the Water Play Sessions in the park?
Guests with Water Play Session reservations will need a color-coded wristband to access the Water Play area. Wristbands must be presented to access the Water Play Area. Guests will pick up their color-coded Water Play Session wristband from ambassadors before entering the temperature check tent. Please have your admission ticket and park reservation ready.
Where do I pick up my Water Play Session wristband?
Guests will pick up their color-coded Water Play Session wristband from ambassadors before entering the temperature check tent. Please have your admission ticket and park reservation ready.
Can I reserve both the morning and afternoon Water Play Sessions?
Due to limited capacity and ensuring all our guests have time in our water attractions, guests will only be allowed to reserve either the morning session or the afternoon session but not both.
I have a Dry Rides + Morning Water Play Session Ticket/Reservation. Can I stay in the park past 2pm?
Your Dry Rides + Morning Water Play Session Ticket/Reservation gives you access to the Dry Rides all day long and access to the Water Play Area from 10am – 2pm. You can stay in the park until the park closes when your Morning Water Play Session ends at 2pm.
I have a Dry Rides + Afternoon Water Play Session Ticket/Reservation. Can I come to the park before 2:30pm?
Your Dry Rides + Afternoon Water Play Session Ticket/Reservation gives you access to the Dry Rides all day long and access to the Water Play Area from 2:30pm – 6:30pm. You can visit the park and enjoy the dry rides, attractions and shows starting at 10am.
If I have rented a cabana, do I need to choose a Water Play Session?
Guests who reserved a cabana will have access to water attractions during both the morning and the afternoon sessions. For more information on renting a cabana, click here.
During my reserved Water Play Session, can I leave the water attractions and access dry rides, shows, character photo opportunities and meet & greets?
Guests are free to access all areas of the park during their visit but can only access the water attractions during their reserved Water Play Session. The following water attractions require a reservation for access: Sky Splash, Teeny Tiny Tidal Wave, Big Bird’s Rambling River and Slimey’s Chutes. The Count’s Splash Castle and Ernie’s Water Works do not require reservations but access will be limited to manage capacity.
What happens at the end of my morning Water Play Session?
At the end of the morning Water Play Session, guests with morning wristbands will be asked to exit water attractions and the surrounding areas so that ambassadors can prepare for the afternoon Water Play Session.
Guests with morning Water Play Session reservations are welcome to continue enjoying all other rides, attractions, shows and character meet & greets in the park once their Water Play Session time ends.
What happens if I miss my Water Play Session?
Rebooking your Water Play Session during your visit will be available on a first come, first served basis. Please see an ambassador distributing Water Play Session wristbands to check availability.
What if the park is open later than 6:30pm? Do I still need a Water Play Session reservation to access Sky Splash, Slimey’s Chutes and Big Bird’s Rambling River?
If the park is open later than 6:30pm, all guests are welcome to enjoy Sky Splash, Slimey’s Chutes and Big Bird’s Rambling River without a Water Play Session reservation or wristband.