Group Ticket FAQ

FAQ - Sesame Place Group Tickets

How do my students receive the voucher to redeem their free additional Single Day Ticket for a return visit?

On the day of your scheduled field trip, one Teacher/Chaperone from your school will need to take their group order confirmation or park receipt to the Welcome Center, where they will receive a voucher for each student who attended the school-sponsored field trip that day and must sign upon receipt. We will not be able to provide replacements for any lost vouchers. On the back of the voucher, there is a link and promo code, which parents will utilize to redeem their student’s free Single Day Ticket and also have the option to purchase additional Any Day Tickets. The return ticket the student receives will be valid any regular operating weekday (Monday – Friday) thru 8/18/23.

How do I qualify for group rate tickets?

To qualify for group rate tickets you must have a group of 15 people or more and visit during the valid dates.

How can I purchase group rate tickets?

Group tickets can be purchased online or by mail order. If you are ordering 100 or more group tickets online, you must place multiple orders in quantities of 99 or less. If you order by mail, your payment in full must be received at least 14 days prior to your date of visit. Children 23 months and under do not require a ticket.

How can I purchase additional group rate tickets for my group?

If you have already purchased discounted group tickets and need to purchase additional tickets on the day of your visit, you can purchase up to 15 additional group tickets at Guest Relations for an additional $3 more than the original ticket price per person. Original group rate ticket receipt must be presented at the time of purchase. Without original receipt additional tickets may not be purchased. Complimentary tickets are only provided with prepaid orders.

Do you offer a Group Discount at the front gate?

If your group did not purchase Group Tickets in advance, groups of 15 or more can purchase discounted single-day tickets at Guest Relations.

Does each person in the group need a ticket to get into the park?

Yes, everyone age two and above is required to have an admission ticket to enter the park. We suggest that group leaders distribute a ticket to every group member before entering the park to speed up park entry.

What is your weather policy?

Sunny Day Guarantee Policy:
If weather affects ride operations or impacts the park’s operating hours, visit Guest Relations to exchange your ticket for a Sunny Day Ticket.
A Sunny Day ticket is valid for a return visit any operating day one year from the date issued.
Sunny Day tickets are issued at Guest Relations and The Welcome Center.
Guests who do not exchange their ticket on the date of their visit forfeit their Sunny Day tickets.
Guests will receive one Sunny Day ticket for every paid admission ticket.
Not valid on Season Passes, chaperone and complimentary tickets.

"Let it Snow" (But Not Rain!) Guarantee Policy:

If your day is impacted by weather, visit Guest Relations to receive a ticket for your "Let it Snow"  (But Not Rain!) Ticket.
This ticket is valid for one return visit any operating day one year from the date issued.
Guests may exchange their admission ticket at Guest Relations upon leaving the park.
Guests who do not exchange their ticket on the date of their visit forfeit their “Let it Snow” (But Not Rain!) tickets.
Guests will receive one “Let it Snow” (But Not Rain!) ticket for every paid admission ticket.
Not valid on Season Passes, chaperone and complimentary tickets.

Do bus drivers receive complimentary admission?

Complimentary admission is provided to your bus driver on the day of your visit when CDL is presented at Guest Relations.

Food and Beverage Policy

No outside food, beverages, or coolers are allowed to be brought into Sesame Place, except you may bring a bottle of water or a refillable water bottle. Exceptions may be made for Guests with special dietary needs, including food allergies and baby food/formula. Guest should contact [email protected] 3 days prior to their visit to make accommodations. Guest must adhere to the 12x12 cooler size, larger coolers will not be permitted.

Prohibited Items:

  • Any glass items including bottles and containers
  • Alcoholic beverages

Acceptable Items:

  • Medically necessary items
  • Baby food/formula

What if I need to leave the park? Can I get back in?

Upon exiting to the parking lot, guests who wish to re-enter the park on the day of their visit must have their admission ticket or Season Pass and proceed through bag check areas. Guests will then proceed to turnstiles where the Ambassador will validate your admission ticket and allow you re-entry.

What if someone in my group is lost?

There is no personal paging at the park. Group leaders should periodically check Lost Parents and First Aid for members of their group. Lost Parents and First Aid are located near Cookie's Cafe, by the Sunny Day Carousel. You may also want to set-up a designated group "meeting area" inside or outside of the park, prior to your visit.

Can I save a spot in line for other group members at attractions or shows?

Line cutting or saving a space in line for other group members is prohibited. Those found line cutting are subject to removal from the park.

Additional Information

  • Group Rate Tickets and Group Meal Certificates are non-refundable, non-transferable and not for resale
  • A 7% amusement tax applies to ALL admission tickets and is not Tax Exempt
  • A service fee is applied to all general group online orders. Schools and Daycare Ticket, Scout Ticket and Summer Camp Ticket are exempt.
  • Sesame Place is not responsible for lost or stolen tickets
  • If you have any questions during your visit, please visit the Welcome Center for assistance