Update on Sesame Place Operations

As part of our continued commitment to the safety of our guests and team members, and in accordance with guidance from state and local officials, Sesame Place will remain temporarily closed. We deeply apologize for any inconvenience.

We will announce ride openings and new launch dates after we resume normal operations.

We are continuing to monitor this evolving COVID-19 (coronavirus) situation closely and are coordinating with public health officials. We look forward to welcoming our valued guests back to our park soon.

Please see below for a list of commonly asked questions:

PARK OPERATIONS

How long will Sesame Place be closed due to the coronavirus?
Sesame Place is temporarily closed. We are continuing to monitor this evolving COVID-19 (coronavirus) situation closely and are coordinating with public health officials. We look forward to welcoming our valued guests back to our park soon.

TICKETS

Can I reschedule my trip/event for a later date?
Expiration dates for tickets that may have expired during the temporary park closure in 2020 will be automatically extended through December 31, 2021. Internationally purchased tickets will be automatically extended through the first week of 2022. No action required on your part.

Guests who have in-park experiences such as character dines that are date specific and will not be able to be used during the time that the park is temporarily closed will be able to reschedule through December 31. 2021.

I booked my trip to Sesame Place through a third-party vendor. Can you help me with my questions?
Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.

I have a vacation package. Can I get a ticket refund if I cancel my trip?
Reservations for vacation packages booked prior to April 19, can be rebooked on any date, subject to availability, prior to December 31, 2021. No change fees will apply.

I was planning to attend the park on a school, daycare or day camp trip during the time the park is closed. Can I get a refund?
All school, summer camp, and day care group tickets which expired during the temporary park closure will be extended through December 31. 2021. For questions about your group tickets, please call 215-702-ELMO.

Will I be refunded for my ticket or experience?
All tickets that expire during the period that Sesame Place is closed will be extended through December 31, 2021. Internationally purchased tickets will be automatically extended through the first week of 2022. No action required on your part.

Guests who have in-park experiences such as character dines that are date specific and will not be able to be used during the time that the park is temporarily close will be able to reschedule through December 31, 2021.

Domestically purchased in-park experiences that were scheduled to expire in 2020 will be extended through January 3, 2021. Internationally purchased experiences will be extended through 2021.

SEASON PASSES

What are you doing for active Season Pass Members?
While our park remains temporarily closed, we are automatically extending all active Season Passes to Sesame Place into the 2021 operating season for a period of at least as long as the temporary closure.

We will also be offering all active Season Pass Members complimentary rewards and special benefits as a token of our appreciation. Active Pass Members will receive Sesame Place Cash, which can be used at select locations in the park to purchase food, beverages, merchandise, photos, Cabanas, Abby’s Magic Queue (subject to availability) through the end of the 2020 season (January 3, 2021). The Sesame Place Cash amount will be issued based on the time the park has been closed, and the kind of Season Pass you have.

Additionally, as a sign of our appreciation for our active Season Pass Members, we will be granting complimentary membership tier upgrades for all active Season Passes for the remainder of 2020.  For a complete list of benefits, click here.

If you are experiencing financial hardship, we offer a process to defer monthly payments. Active Pass Members who choose to defer payments or are not up to date with their payments are not eligible for these rewards.

Will my all season dining pass be extended?
While our park remains temporarily closed, we are automatically extending all season dining passes into the 2021 operating season for a period of at least as long as the temporary closure.

Can I get a refund on my active 2020 Season Pass?
Season passes are non-refundable. We are automatically extending all active Season Passes to Sesame Place into 2021 for a period of at least as long as the temporary closure and offering complimentary membership tier upgrades for all active Season Passes for the remainder of 2020. Additionally, all active Pass Members will be receiving Sesame Place Cash, which can be used at select locations in the park to purchase food, beverages, merchandise, photos, Cabanas, Abby’s Magic Queue (subject to availability) and Reserved Parade viewing (subject to availability) through the end of the 2020 season (January 3, 2021).

If you are experiencing financial hardship, we offer a process to defer monthly payments. Pass Members who choose to defer payments or are not up to date with their payments are not eligible for these rewards.

How do I get my Sesame Place Cash? 
Active 2020 Season Pass Members will automatically be issued Sesame Place Cash once an official reopening date has been communicated. Active 2020 Season Pass Members will receive an email containing a Sesame Place Cash voucher. Prior to using Sesame Place Cash for an in-park purchase, the voucher must be redeemed at one of the following locations at the park:  Self-Service Quick Ticket Kiosks, Guest Relations, or Photos and Rentals. Pass Members who choose to defer payments or are not up to date with their payments are not eligible for these rewards.

What can Sesame Place Cash be used for?
Sesame Place Cash can be used for in-park purchases only. Sesame Place Cash cannot be used online. Sesame Place Cash can be used to purchase food, beverages, merchandise, photos, Cabanas, Abby’s Magic Queue (subject to availability) and Reserved Parade viewing (subject to availability).

Sesame Place Cash cannot be used to purchase admission tickets, season passes, vacation packages, character dines, strollers, wheelchairs, electric convenience vehicles, games, games cards or parking. Unused value of Sesame Place Cash is not redeemable for cash. All Sesame Place Cash must be redeemed in-park and cannot be applied to prior purchases.

How do I get my Season Pass upgrade? 
Active 2020 Season Pass Members will receive their additional perks automatically prior to the parks reopening. Pass Members who choose to defer payments or are not up to date with their payments are not eligible for these rewards.

If you have additional requests or questions, please contact us at 215-702-ELMO or [email protected]; please include bar code in email.