Welcome to Sesame Place!
Sesame Place is committed to providing all guests with a safe and enjoyable experience. Below you will find an overview of services and facilities available for guests with disabilities who are visiting Sesame Place. Please refer to our Accessibility Guide for information pertaining to rides, shows and exhibits.
Ride Accessibility Program (RAP)
Is designed to allow guests to fully participate in the enjoyment of our park while keeping in mind the safety requirements of our rides and attractions. The Program was developed based on the requirements of the manufacturer and by evaluating the physical and mental attributes required to safely ride each ride. It is our policy to allow anyone to ride our rides and enjoy our attractions as long as they meet all these requirements and such that it does not present a potential hazard to the guest or to others.
Hearing Impaired Guests
A Text Telephone Device (TTD) is located at the Welcome Center. Please see a team member for assistance.
Sign Language Interpretation
American Sign Language interpretation can be provided at live shows with a minimum of two week’s notice. Call (215) 741-5385 for reservations. Every effort will be made to provide interpreting services with less than two week's notice depending on the availability of the interpreter. Guests requesting this free service will be contacted prior to their visit.
Scripts are available for the shows. Scripts can be obtained at the Welcome Center.
Visually Impaired Guests
Visually impaired guests must have someone (a companion or team member) read the ride restrictions to them prior to boarding.
Parking for Guests with Disabilities
Accessible parking is available in front of the main entrance on a first come first service basis. Vehicles should display a disabled permit to the tollbooth employee.
Restrooms are accessible to guests with disabilities and are clearly marked with the International Symbol of Accessibility throughout the park.
Sesame Place First Aid station is located next to Cookie’s Café. This office is staffed by Registered Nurses and Emergency Medical Technicians. Team members throughout the park will be happy to call for assistance upon request.
Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her disability. The animal also must be housebroken.
Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at anytime, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to board the animal at our kennel or leave the premises.
While service animals are discouraged from riding any ride, you may refer to our Accessibility Guide for important information pertaining to you service animal’s ability to ride certain rides.
Wheelchairs, both manual and electric, may be rented online or at the Stroller Building, located just inside the main entrance adjacent to Finders Keepers. A limited number of electric wheelchairs are available on a first-come, first-serve basis.
Sesame Place is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles, such as Segways. We are pleased to offer other forms of personal transportation's, including electric convenience vehicles and standard wheelchairs.
Casts, Braces, Amputations and Prosthetics
Guests should refer to the Accessibility Guide for rider requirements.
All gift shops are accessible. Please ask any team member for assistance. ‘Package Pick-up’, available at all gift shops, provides guests the opportunity to shop throughout Sesame Place and have their purchases sent to Package Pickup, located at Locker and Stroller rental, for pick-up later in the day.
Restaurants and Special Needs Dining
While dining at our restaurants, please be aware that most venues offer cafeteria-style service. An elevator is located in Cookie’s Café and Elmo’s Eatery for access to second level seating. Assistance is available upon request. All Sesame Place employees are trained to offer assistance in serving lines, and special seating is available.
If you are concerned about specific food allergies, you should know that some food items at Sesame Place do contain peanuts, or are made using equipment which may contain peanut residues.
We encourage guests with special dining needs or questions about food allergies to speak with a restaurant manager or supervisor at Cookie's Café, Elmo’s Eatery, Captain Ernie’s Bistro, or any other park restaurant prior to dining. Our culinary team will be happy to share recipes and manufacturer’s product labels listing all ingredients to guests with special dining needs.
Important Allergen Information
To best serve you and assure a safe and enjoyable dining experience, we ask that you please read and understand ALL of the important information below.
WHAT TO DO: Upon arriving at a meal facility, please go straight to the cashier and ask to speak with a supervisor to discuss the severity of your allergens and determine a meal that will be safe for you.
CROSS CONTACT: Not all of our meal facilities are free from cross contact. In order to ensure your meal is safe, please discuss the preparation process for your meal with the supervisor as you place your order to ensure no cross-contact takes place.
TIPS FOR A SAFE TRIP: Follow these tips to allow us to best serve you and ensure a safe and great dining experience with us! If you should have any other food related questions, please contact us at 215-752-7070 ext. 207 or email us here.
Sesame Place welcomes your comments, suggestions and questions.
The answers to many questions about the park and planning your visit can be found under park information.
If you need assistance regarding Reservations, please call 1-866-GO-4-ELMO (1-866-464-3566).