Hotel Package Cancellation Policy


  • SeaWorld Inc. has the right to impose cancellation fees.
  • Cancellations made at least 3 days prior to arrival will incur no cancellation fees.
  • A purchase of a hotel package is fully refundable if cancelled more than 72 hours before 6:00PM in the time zone of where the reservation property is located, on the guest arrival date. 
  • You will receive no refund if reservation is cancelled on or after arrival date. Unused portions of packages may not be refunded.
  • All cancellations must be made via phone at (215) 702-ELMO.


  • Changes made on a completed reservation at least 3 days prior to arrival will incur no change fee.
  • No changes will be allowed within 3 days of arrival.
  • All change requests are subject to availability.
  • All changes must be made via phone at (215) 702-ELMO.

Regarding Hotel Changes
Hotel property or date changes will require your entire hotel package order to be cancelled and rebooked. The above cancellation policy applies.

Contact Information
Sesame Place Hotel Package Agents are available everyday daily to answer any questions you may have about your hotel pacakge and can be reached during the hours of 8:00 A.M. – 8:00 P.M. Eastern Standard Time.

Via Phone
Domestic guests: (215) 702-ELMO
International guests: +1 (215) 702-ELMO

Via E-mail:
*Inquiries regarding cancellations or changes cannot be made via email for security reasons.