Accessibility Guide

Sesame Place is committed to providing all guests with a safe and enjoyable experience. Below you will find an overview of services and facilities available for guests with disabilities who are visiting our park. Please refer to our Accessibility Guide and our Park FAQs to help plan your visit. For your convenience, you may also download and complete the Ride Accessibility Questionnaire before your arrival. Please bring your completed questionnaire to The Welcome Center, which is situated just past the turnstiles on the left-hand side, and they will provide a list of rides and attractions personalized just for you.

Electronic scooters, strollers, and wheelchairs are rented on a first-come, first-serve basis at Rentals and Reservations, located adjacent to Finders Keepers Gift Shop. You may also reserve online in advance of your visit.

Sesame Place team members can offer assistance steadying a guest when transferring to or from a wheelchair; however, they may not lift or assist in lifting anyone. All guests must be able to board a ride themselves or with help from a member of their party.

Ride Accessibility Program (RAP)

Sesame Place is committed to being accessible to guests with disabilities and to providing a safe and enjoyable environment to all guests. We have two programs in place to assist guests with disabilities.

Our Ride Accessibility Program matches the individual abilities of our guests to the requirements of each ride.  This program was developed based on the requirements of the ride manufacturer and by analyzing the physical and mental attributes required to safely ride each ride. Guests enrolled receive a list of attractions best suited to their needs as well as a wristband to signal our team that they are enrolled in our program should they need additional time loading or unloading an attraction.

Guests enrolled may also qualify for Special Access as some queue lines are not accessible to mobility-impaired guests. Our Special Access Program allows guests the opportunity to better plan their day by allowing them to choose any 6 dry attractions, as well as any 3 tower water attractions, to bypass the attraction queue. 

Guests with physical limitations can register for either program at the Welcome Center.

Assistance - Auditory

American Sign Language Interpretation can be provided at live shows with a minimum of two weeks’ notice.  Call (215) 741-5385 for reservations. Every effort will be made to provide interpreting services with less than two weeks’ notice, depending on the availability of the interpreter. Guests requesting this free service will be contacted prior to their visit.

Text Telephone Devices (TTD) are situated at The Welcome Center. Please see a team member for assistance.

Show scripts are available upon request at The Welcome Center.

Assistance - Service Animal

Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times, unless such leash or harness interferes with the service the animal is providing, or the handler is unable to use a leash or harness due to his/her disability. The animal also must be housebroken.

Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests or animals, you will be asked to board the animal at our kennel or leave the premises.

While service animals are discouraged from riding any ride, you may refer to our Accessibility Guide for important information pertaining to you service animal’s ability to ride certain rides.

Assistance - Visual

Visually Impaired Guests must have someone (a companion or park team member) read the ride restrictions to them prior to boarding.

Guests of Exceptional Size

In order to ride, all seatbelts, lap bars, and shoulder harnesses must be positioned and fastened properly. Due to rider restraint system requirements, guests of exceptional size may not be accommodated on some of our rides. Larger guests may experience difficulty on Elmo’s Cloud Chaser, and Blast Off!

Restrooms

All Restrooms are accessible to guests with disability. Companion restroom facilities are located at Guest Relations, First Aid, and Dine with Me.

Important Allergy Information

To best serve you and assure a safe and enjoyable dining experience, we ask that you please read and understand ALL of the important information below.

WHAT TO DO: Upon arriving at a meal facility, please go straight to the cashier and ask to speak with a supervisor to discuss the severity of your allergens and determine a meal that will be safe for you.

CROSS CONTACT: Not all of our meal facilities are free from cross contact. In order to ensure your meal is safe, please discuss the preparation process for your meal with the supervisor as you place your order to ensure no cross-contact takes place.

TIPS FOR A SAFE TRIP: Follow these tips to allow us to best serve you and ensure a safe and great dining experience with us!  If you should have any other food related questions, please contact us at 215-752-7070 ext. 207 or email us here.