Getaway FAQs

To prepare for your Sesame Place visit, you’ll need to do three things:

  • Print out a printer-friendly version of your email/order confirmation page. 
  • Print your Sesame Place admission tickets or passes (eTickets or eVouchers) if applicable. If the tickets/passes you selected are being sent to you in the mail, they will be shipped to you within 3-5 business days from when you purchased your package.
  • When arriving at your hotel, please show the front desk staff your order confirmation page. When arriving at other preferred attractions you purchased (if applicable) please show your order confirmation page upon your arrival. 

What exactly does my getaway package price cover?

Your package price includes a nightly room charge plus all applicable taxes/fees the hotel is charged for by the city of Philadelphia, Bucks County or the state of New Jersey (depending upon where your hotel is located). Also included are any admission tickets/passes, add-on items or rentals, preferred attractions and all applicable taxes/service fees.

Will I receive tickets for my dining reservations?

If you purchased Breakfast with Elmo & Friends tickets, you will see a confirmation number for your breakfast on your getaway package order confirmation. Breakfast begins at 8:45am or 9:15am and we allow our breakfast guests into the park before the park opens to the public at 10:00am. Just show your confirmation number for breakfast, with your admission tickets, at our turnstiles for entrance to breakfast.

If you purchased Lunch or Dinner with Elmo & Friends, you’ll need to print out your Lunch or Dinner with Elmo & Friends confirmation from your order confirmation and bring it with you to our Dine With Me! facility inside the park. Please remember that an admission ticket is required for our character dining experiences.

Will I receive tickets for my wheelchair, locker or stroller rental?

No, just proceed to our wheelchair/stroller pick-up location (just to the left upon entering the park just past Finders Keepers gift shop) and show your order confirmation printout (which has your reservation number on it) and you will receive your items. 

What if I need to cancel or make changes to my vacation getaway package?

For more information about our cancellation policy, please click here

If I have a dispute about my hotel stay, who should I speak with?

Sesame Place is very meticulous regarding the hotels selected to be in our preferred hotel program. If you have a concern with the hotel during your stay, you should speak directly with the hotel front desk staff as soon as the concern arises to give them an opportunity to correct the situation promptly during your stay. Sesame Place works with our partner hotels to provide our guests with accommodations, but is not affiliated with any hotels themselves. If you have any questions before or after your stay, please call 1-866-GO-4-ELMO.

Will I be refunded for unused aspects of my getaway package?

Yes and no. It is advised that if you are unable to completely fulfill your vacation package for whatever reason that you contact us as soon as possible to discuss your options. Certain aspects of your getaway package may not be refundable or may incur a cancellation fee.

What if I have a special request for my hotel?

Please make a notation of this in the “Special request” section if booking your package online. If speaking with one of our reservations agents, please mention during the booking process. While the hotel will do their best to accommodate your request, not all requests can be guaranteed. 

Does Sesame Place or my hotel provide transportation to and from the park?

Sesame Place does not provide any transportation to and from the park. Some hotels close to the park offer complimentary shuttle service (check the hotel descriptions on our website for specifics).

What age is required to book a getaway package?

Most hotels allow guests 18 and over to make a reservation; however, some hotels only allow guests 21 and up.