Accessibility Guide

Welcome to Sesame Place!

Sesame Place is committed to providing all guests with a safe and enjoyable experience. Below you will find an overview of services and facilities available for guests with disabilities who are visiting Sesame Place. Please refer to our Accessibility Guide for information pertaining to rides, shows and exhibits.

Hearing Impaired Guests
Telephones
A Text Telephone Device (TTD) is located at the Welcome Center. Please see a team member for assistance.

Sign Language Interpretation
American Sign Language interpretation can be provided at live shows with a minimum of two week’s notice. Call (215) 741-5385 for reservations. Every effort will be made to provide interpreting services with less than two week's notice depending on the availability of the interpreter. Guests requesting this free service will be contacted prior to their visit.

Show Scripts
Scripts are available for the shows. Scripts can be obtained at the Welcome Center.

Visually Impaired Guests
Visually impaired guests must have someone (a companion or team member) read the ride restrictions to them prior to boarding.

Parking for Guests with Disabilities
Parking is available in front of the main entrance on a first come first service basis. Vehicles should display a disabled permit to the tollbooth employee.

Restrooms
All restrooms are accessible to guests using wheelchairs and are clearly marked with the disabled symbol throughout the park.

First Aid
Sesame Place First Aid station is located next to Cookie’s Café. This office is staffed by Registered Nurses and Emergency Medical Technicians. Team members throughout the park will be happy to call for assistance upon request.

Service Animals
Service Animals are welcome at Sesame Place. Service Animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain on a leash or in a harness at all times. Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for the clean-up and for controlling their service animal’s behavior. If, at any time, your service animal’s behavior becomes a threat to the safety and well-being of other park guests you may be asked to leave the premises.

While service animals are discouraged from riding any ride, you may refer to our Accessibility Guide for important information pertaining to you service animal’s ability to ride certain rides.

Wheelchair Rental
Wheelchairs, both manual and electric, may be rented online or at the Stroller Building, located just inside the main entrance adjacent to Finders Keepers. A limited number of electric wheelchairs are available on a first-come, first-serve basis.

Segway
Sesame Place is committed to providing guests a safe and enjoyable experience. Due to different pathway configurations and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles, such as Segways. We are pleased to offer other forms of personal transportation's, including electric convenience vehicles and standard wheelchairs.

Casts, Braces, Amputations and Prosthetics
Guests should refer to the Accessibility Guide for rider requirements.

Gift Shops
All gift shops are wheelchair accessible. Please ask any team member for assistance. ‘Package Pick-up’, available at all gift shops, provides guests the opportunity to shop throughout Sesame Place and have their purchases sent to Package Pickup, located at Locker and Stroller rental, for pick-up later in the day.

Restaurants and Special Needs Dining
While dining at our restaurants, please be aware that most venues offer cafeteria-style service. An elevator is located in Cookie’s Café and Elmo’s Eatery for access to second level seating. Assistance is available upon request. All Sesame Place employees are trained to offer assistance in serving lines, and special seating is available.

If you are concerned about specific food allergies, you should know that some food items at Sesame Place do contain peanuts, or are made using equipment which may contain peanut residues.

We encourage guests with special dining needs or questions about food allergies to speak with a restaurant manager or supervisor at Sesame Café, Elmo’s Eatery, Captain Ernie’s Bistro, or any other park restaurant prior to dining. Our culinary team will be happy to share recipes and manufacturer’s product labels listing all ingredients to guests with special dining needs. If you have questions prior to your Sesame Place visit, please feel free to contact us at 215-752-7070 ext. 207 or Contact us here.

Important Allergen Information
To best serve you and assure a safe and enjoyable dining experience, we ask that you please read and understand ALL of the important information below.

WHAT TO DO: Upon arriving at a meal facility, please go straight to the cashier and ask to speak with a supervisor to discuss the severity of your allergens and determine a meal that will be safe for you.

CROSS CONTACT: Not all of our meal facilities are free from cross contact. In order to ensure your meal is safe, please discuss the preparation process for your meal with the supervisor as you place your order to ensure no cross-contact takes place.

TIPS FOR A SAFE TRIP: Follow these tips to allow us to best serve you and ensure a safe and great dining experience with us!

Sesame Place Allergen Friendly Options
We are now offering 3 allergy friendly snack packs from Rebecca & Devyn's Gluten Free to Go. These are gluten-free and free of the top 8 allergens (wheat, milk, eggs, peanuts, tree nuts, shellfish, fish, and soy). These packs can be found at Elmo’s Eatery in the coffee café area, Grover's Island Grille, Captain Ernie's Bistro, the Snack Cart in front of our Dine with Me building and at the Popcorn Cart located behind Elmo’s Eatery.

Mini At The Zoo:This pack contains animal cookies, whole grain-fortified animal gummies, and an organic Vitamin C lollipop. Snacks contained in 4 oz. resealable pouch.

At the Park: This pack includes a caramel apple snack bar, orchard blend fruit crunchies, soft-baked snickerdoodle cookies, a pear cranberry fruit bar, and a mint.

In The City: This pack contains a protein-rich sunbutter bar, apple fruit crunchies, a pear fruit bar, chocolate chip cookies and a mint. For full ingredient information, click here. Conte’s Gluten Free Margherita Pizza – Which can be purchased in Captain Ernie’s Bistro and Elmo’s Eatery.

**This information is provided for informational purposes only by SeaWorld Parks & Entertainment, Inc (SEA). Neither SEA, its parent, subsidiaries, affiliates, suppliers, vendors, and/or employees assume responsibility for sensitivity or allergy to any food product or ingredient provided by or in our parks.**